Patient Advocate I

US Anesthesia Partners

. Answer incoming telephone calls from patients, insurance companies, physician offices, and facilities .

Posted 9/18/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $15 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and billing collections within a healthcare environment, with strong skills in insurance processing and effective communication. Capable of maintaining confidentiality while managing inquiries and complaints efficiently.

Highest-signal resume keywords

Customer Service SkillsInsurance Processing KnowledgeIDX Practice Management System ProficiencyBilingual in English and SpanishData Entry Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing Collections ExperienceProficient Math SkillsCPT, ICD-9, and ASA Code KnowledgeAnalytical SkillsProblem-Solving Skills

Soft Skills

Excellent Verbal and Written CommunicationPositive Teamwork AttitudeStrong Interpersonal SkillsAbility to Multi-Task EffectivelyPleasant Disposition

Tools & Technologies

IDX Practice Management System

Industry Keywords

Healthcare Organization ExperienceConfidentialityCustomer Satisfaction StandardsCompany Policies and Procedures

About the role

Key responsibilities & impact

Answer incoming telephone calls from patients, insurance companies, physician offices, and facilities
Respond to inquiries and complaints regarding billing, claims, claim denials, payments, and collection activities
Record customer contacts, resolutions, and forwarding actions
Resolve questions directly whenever possible
Respond to written inquiries and notify patients of resolution delays
Explain account situations accurately in simple language
Complete assigned tasks in a timely manner
Attend in-service training and stay current on contract and procedure changes
Identify and communicate complaint patterns to management
Maintain strict confidentiality
Document all actions in system notes
Provide courteous, professional personal service
Meet customer satisfaction and productivity/performance standards
Adhere to company policies and procedures
Perform other duties as assigned

Requirements

What you’ll need

High school graduate or equivalent required
Associate’s degree in health or business administration, or a related field preferred
Equivalent combination of education and experience will be considered
Experience in a health care organization preferred
Minimum of 1 year of customer service or billing collections experience preferred
Bilingual in English and Spanish preferred
Excellent verbal and written English language skills
Proficient math skills, including calculation of charges, payments, and adjustments
Knowledge of insurance processing, guidelines, and general laws related to all payers
Must be able to establish proficiency using the IDX practice management system
Excellent customer service skills
Ability to multi-task effectively
Data entry skills
Basic knowledge of CPT, ICD-9, and ASA codes
Sound problem-solving and decision-making skills
Strong analytical skills
Pleasant disposition and high tolerance level
Positive teamwork attitude and strong interpersonal skills
Ability to work effectively and independently with limited supervision
Ability to maintain confidentiality
Willingness and ability to follow direction and company policy
Ability to perform the stated physical requirements, with or without reasonable accommodation

Benefits

Comp & perks

Quarterly bonus eligibility
Reasonable accommodations may be made for individuals with disabilities
Equal employment opportunities