US Anesthesia Partners

Analyst

• Provides first-level support for Workday ERP and iCIMS users, troubleshooting, resolving issues, and escalating complex cases
• Gathers and documents functional requirements for system enhancements and updates
• Performs system testing, including user acceptance testing (UAT)
• Develops end-user training materials, guides, and documentation
• Supports iCIMS and Workday modules including HCM, payroll, finance, and time tracking
• Monitors and responds to support tickets using internal tracking tools
• Collaborates with IT and business teams to ensure integrations function correctly and data flows seamlessly
• Participates in system upgrades, patch testing, and regression testing
• Assists with data analysis and reporting within HR systems for business decisions and compliance needs
• Stays current on system best practices, new features, and updates

HRIS Analyst

Full-stack Engineer

• Design, develop, test, and deploy end-to-end software applications and automations
• Work with the Software Architect and Platform Development Manager across Azure and traditional datacenter environments
• Maintain, enhance, and troubleshoot legacy applications
• Collaborate with the data science team, platform automation team, and business units
• Develop, maintain, and troubleshoot web and mobile applications
• Develop, maintain, and troubleshoot automations and scripts using .NET, C#, Python, and other languages
• Write clean, maintainable, well-documented code following documented frameworks
• Participate in code reviews and team knowledge sharing
• Debug and troubleshoot software and script issues; perform root cause analysis in complex applications
• Collaborate with designers, developers, and product managers to implement new features
• Test and deploy applications, scripts, and cloud-based technologies
• Stay current with emerging trends, technologies, development tools, programming techniques, and industry standards
• Maintain HIPAA compliance by protecting confidential information and following specific guidelines
• Perform other duties as assigned by management

Software Developer

• Design, develop, test, and deploy end-to-end software applications and automations
• Support programming and scripting languages deployed across Azure and a traditional datacenter
• Maintain, enhance, and troubleshoot legacy applications
• Collaborate with the data science team, platform automation team, and business units
• Develop, maintain, and troubleshoot web and mobile applications
• Develop, maintain, and troubleshoot automations and scripts across .NET, C#, Python, and other languages
• Write clean, maintainable, and well-documented code following documented frameworks
• Participate in code reviews and team knowledge sharing
• Debug and troubleshoot software and script issues; perform root cause analysis
• Collaborate with designers, developers, and product managers to implement features
• Test and deploy applications, scripts, and cloud-based technologies
• Keep current with emerging technologies, industry standards, development tools, and programming techniques
• Maintain confidentiality and HIPAA compliance
• Perform other duties assigned by management

• Provide first-level support for Workday ERP and iCIMS users, including troubleshooting, issue resolution, and escalation of complex cases
• Gather and document functional requirements for system enhancements and updates
• Perform system testing, including user acceptance testing (UAT), to validate changes and enhancements
• Assist in developing end-user training materials, guides, and documentation
• Support iCIMS and Workday modules including HCM, payroll, finance, and time tracking
• Monitor and respond to support tickets using internal tracking tools
• Collaborate with IT and business teams to ensure integrations function correctly and data flows seamlessly
• Participate in system upgrades, patch testing, and regression testing
• Assist with data analysis and reporting within HR systems for business decisions and compliance needs
• Stay current on system best practices, new features, and updates

Data Analyst

• Develop, maintain, and enhance enterprise portfolio dashboards, reports, and analytics using Power BI, Smartsheet, Excel, and other reporting tools
• Serve as the primary administrator and subject matter expert for EPMO reporting and analytics solutions
• Design and maintain executive dashboards covering project health, portfolio performance, strategic initiatives, resource utilization, risks, and KPIs
• Develop reporting standards, data definitions, KPI frameworks, and portfolio metrics
• Collect, validate, analyze, and reconcile project, financial, resource, and portfolio data from multiple sources
• Identify portfolio trends, risks, issues, dependencies, and opportunities and provide actionable recommendations
• Produce and distribute weekly, monthly, quarterly, and annual portfolio reports
• Support executive governance meetings with presentation materials, scorecards, dashboards, and analytics
• Create and maintain portfolio health metrics, project performance indicators, and organizational performance reporting
• Support demand management, capacity planning, resource planning, and portfolio prioritization through data analysis and reporting
• Develop and maintain Power BI datasets, dashboards, data models, calculated measures, and visualizations
• Partner with project managers, program managers, and business leaders to deliver reporting requirements
• Monitor reporting accuracy and perform data quality assessments and corrective actions
• Develop executive-level presentations and report-outs using data visualization and storytelling
• Support EPMO governance by tracking and reporting project status, milestones, risks, issues, budgets, benefits realization, and strategic alignment
• Recommend and implement reporting process improvements, automation, and dashboard enhancements
• Maintain documentation for reporting processes, KPI definitions, dashboard specifications, and procedures
• Support annual planning, strategic initiatives, organizational performance reviews, audits, and compliance activities
• Participate in EPMO continuous improvement initiatives
• Perform other duties as assigned

Portfolio Reporting & Analytics Analyst – EPMO

Manager

• Lead implementation, execution, and optimization of automation solutions across the healthcare revenue cycle
• Identify automation opportunities across patient access, coding, billing, claims management, payment posting, denials, collections, and reporting
• Evaluate process-improvement opportunities across revenue cycle operations
• Manage automation project plans, timelines, deliverables, milestones, risks, and implementation activities
• Partner with operational stakeholders to prioritize automation initiatives
• Analyze end-to-end processes to identify inefficiencies, bottlenecks, rework, and operational risks
• Standardize workflows and operational practices for scalable automation solutions
• Redesign workflows to improve productivity, quality, turnaround time, and employee experience
• Monitor, project, and report KPIs related to automation performance, operational efficiency, financial outcomes, and adoption
• Manage implementation, testing, deployment, and optimization of AI, machine learning, workflow automation, intelligent document processing, revenue cycle technologies, and system integrations
• Collaborate with IT, data, analytics, vendors, finance, compliance, executive leadership, and business stakeholders
• Manage the automation lifecycle from business case development through stabilization and optimization
• Ensure automation solutions align with compliance, security, audit, and regulatory standards
• Translate operational challenges into scalable automation solutions and actionable business requirements
• Support change management, training, and user adoption initiatives
• Communicate project progress, risks, outcomes, and ROI to senior leadership and stakeholders
• Coordinate cross-functional activities for automation implementations
• Provide mentorship, direction, and subject matter expertise on automation tools, workflows, and revenue cycle processes
• Support knowledge sharing, documentation, and training efforts

Senior Manager – Automation, RCM

• Identify automation opportunities across patient access, coding, billing, claims management, payment posting, denials, collections, and reporting
• Support automation planning and evaluate process-improvement opportunities across revenue cycle operations
• Manage and execute automation project plans, timelines, deliverables, and implementation activities
• Prioritize automation initiatives with operational stakeholders
• Track implementation milestones, risks, and outcomes
• Lead end-to-end process analysis to identify inefficiencies, bottlenecks, rework, and operational risks
• Standardize workflows and operational practices for scalable automation solutions
• Support continuous improvement and workflow redesign to improve productivity, quality, turnaround time, and employee experience
• Monitor, project, and report KPIs related to automation performance, operational efficiency, financial outcomes, and adoption
• Manage implementation, testing, deployment, and optimization of AI, machine learning, workflow automation, intelligent document processing, and revenue cycle technologies
• Collaborate with IT, data, analytics, and vendors on solution design, testing, implementation, and support
• Manage automation lifecycle from business case development through stabilization and optimization
• Ensure automation solutions align with compliance, security, audit, and regulatory standards
• Build partnerships across operations, finance, compliance, IT, analytics, and executive leadership
• Translate operational challenges into scalable automation solutions and actionable business requirements
• Support change management, training, and user adoption initiatives
• Communicate project progress, risks, outcomes, and ROI to senior leadership and stakeholders
• Coordinate operational teams, IT, vendors, and business stakeholders for successful implementations
• Provide mentorship, direction, and subject matter expertise on automation tools, workflows, and revenue cycle processes
• Support knowledge sharing, documentation, and training

Senior Manager – Automation – RCM

Infrastructure Engineer

• Administer and support Microsoft Teams Phone and Teams Voice environments
• Manage Operator Connect providers, PSTN connectivity, phone number assignments, and carrier relationships
• Configure and maintain auto attendants, call queues, call routing, voice policies, resource accounts, and Teams Voice settings
• Administer RingCentral Fax services, user access, routing, and integrations
• Troubleshoot voice quality, call routing, dial plans, number assignment, fax delivery, and telephony issues
• Coordinate telephone number provisioning, porting, and lifecycle management
• Support and optimize communication workflows for clinical, operational, and corporate teams
• Design and implement call-flow changes and workflow improvements based on business requirements
• Administer conference room and meeting-space technologies
• Support audio/visual systems, including displays, cameras, microphones, speaker systems, wireless presentation solutions, and digital collaboration devices
• Partner with office operations and vendors on new office builds, relocations, and conference-room deployments
• Participate in site planning and technology design for corporate offices and clinical locations
• Develop standards for conference rooms, collaboration spaces, and communication technologies
• Provide Tier 2/3 escalation support for voice, conferencing, and collaboration platforms

• Administer and support Microsoft Teams Phone and Teams Voice environments
• Manage Operator Connect providers, PSTN connectivity, phone number assignments, and carrier relationships
• Configure and maintain auto attendants, call queues, call routing, voice policies, resource accounts, and Teams Voice settings
• Administer RingCentral Fax services, user access, routing, and integrations
• Troubleshoot voice quality, call routing, dial plans, number assignment, fax delivery, and telephony issues
• Coordinate telephone number provisioning, porting, and lifecycle management
• Support and optimize communication workflows for clinical, operational, and corporate teams
• Design and implement call-flow changes and workflow improvements based on business requirements
• Administer conference room and meeting-space technologies
• Support audio/visual systems, including displays, cameras, microphones, speaker systems, wireless presentation solutions, and digital collaboration devices
• Partner with office operations and vendors on office builds, relocations, and conference-room deployments
• Participate in site planning and technology design for corporate offices and clinical locations
• Develop standards for conference rooms, collaboration spaces, and communication technologies
• Provide tier 2/3 escalation support for voice, conferencing, and collaboration platforms

Accounts Receivable

• Collect outstanding accounts receivable from third party payers, both government and commercial
• Contact insurance companies for status on outstanding claims
• Process and follow up on appeals to insurance companies
• Refile claims as needed
• Work correspondence daily
• Maintain basic proficiency with spreadsheets
• Audit adjustment requests and complete them when appropriate
• Resolve manual tasks assigned to AR for follow up
• Work outstanding accounts receivable from assigned work queues
• Meet department productivity standards
• Maintain an accuracy rating of 97% or greater on audited accounts
• Maintain strict confidentiality
• Become an SME across multiple workflows and various payers
• Identify and communicate trends to leadership
• Perform all other assigned duties

Accounts Receivable Representative III

Scheduler

• Perform daily, nightly, and weekend scheduling assignments
• Answer calls from surgeons’ staff, hospitals, surgery centers, and patients
• Enter data and maintain multiple databases
• Set schedules, run the day, enter and review cases, and communicate with providers, surgeons, patients, and facilities
• Complete daily summaries and check-outs independently
• Communicate staffing shortages or scheduling issues to the manager or physician liaison
• Perform provider call trades and swaps
• Post cases with patient demographics, procedure, diagnosis, location, case time, and estimated duration
• Coordinate next-day schedules and same-day additions, emergencies, and changes with designated physicians
• Maintain current call rotations and ensure sufficient surgical coverage
• Maintain meeting calendars, provider call information, vacation tracking, team lists, and call equalization reports
• Create and manage holiday call schedules
• Train new scheduling employees and participate in quarterly schedule training
• Assist with daily reports and ensure updates are provided
• Maintain physician preferences and surgeon information in scheduling software
• Write and maintain scheduling policies and procedures
• Communicate with scheduling leadership, physician liaison, CGB, and operations
• Maintain department documents
• Ensure adherence to and explain policies and procedures

Scheduler II

QA Automation Engineer

• Design and document process automations adhering to well-architected automation framework principles
• Collaborate with business stakeholders to translate process automation needs into technical solutions across multiple automation technologies
• Create and maintain automation architecture documentation, including architectural diagrams, PDD, SDD, and runbooks
• Manage and maintain the automation environment, including robots and associated platform technologies
• Participate in the full software development lifecycle (SDLC)
• Conduct automation code reviews to ensure USAP governance and standards are followed
• Work with the enterprise architect and senior automation developer to ensure enterprise architecture governance and guidance are followed
• Maintain knowledge of technology trends and advancements to keep USAP automation development competitive and secure
• Perform other duties as assigned by management

Process Automation Engineer

• Design and document process automations adhering to a well-architected automation framework
• Collaborate with business stakeholders to translate process automation needs into technical solutions across multiple automation technologies
• Create and maintain automation architecture documentation, including architectural diagrams, PDD, SDD, and runbooks
• Manage and maintain the automation environment, including robots and associated platform technologies
• Participate in the full software development lifecycle (SDLC)
• Conduct automation code reviews to ensure governance and standards are followed
• Work with the enterprise architect and senior automation developer to ensure enterprise architecture governance is followed
• Maintain awareness of technology trends and advancements to keep automation development competitive and secure
• Perform other duties as assigned by management

• Contact insurance companies regarding outstanding claim status
• Process and follow up on insurance appeals
• Refile claims as needed
• Work correspondence daily
• Maintain basic proficiency with spreadsheets
• Audit and complete adjustment requests when appropriate
• Resolve Manual Tasks assigned to Accounts Receivable for follow-up
• Work outstanding accounts receivable from assigned work queues
• Meet department productivity standards
• Maintain an accuracy rating of at least 97% on audited accounts
• Maintain strict confidentiality
• Develop subject-matter expertise across multiple workflows and payers
• Identify and communicate trends to leadership
• Provide peer payer and system training support
• Gather data and report findings in partnership with leadership
• Perform other assigned duties

Compliance

• Follow payer compliance management standard operating procedures
• Analyze, evaluate, and validate payer under- and over-allowable variances in work queues
• Manage corrective actions through appeals, cross-workflow, or escalation to management
• Gather appeal documentation and file appeals with payers
• Follow up on appeal results 45–60 days after submission
• Partner with leadership to research and report payer systemic issues creating variance trends
• Use the out-of-model guidance matrix to report over-allowed variances to leadership and finance
• Learn payer policies and contractual terms
• Research and respond to refund requests and take appropriate action
• Inquire with leadership and contract management about potential contract term discrepancies
• Communicate regularly with management about payer variance issues
• Communicate with internal RCM departments and insurance companies
• Identify and resolve payer issues negatively impacting receivables

HRIS Analyst

Software Developer

Software Developer

HRIS Analyst

Portfolio Reporting & Analytics Analyst – EPMO

Senior Manager – Automation, RCM

Senior Manager – Automation – RCM

Infrastructure Engineer

Infrastructure Engineer

Accounts Receivable Representative III

Scheduler II

Process Automation Engineer

Process Automation Engineer

Accounts Receivable Representative III

Payer Compliance Specialist I