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Patient Advocate I
US Anesthesia Partners. Answer incoming telephone calls from patients, insurance companies, physician offices, and facilities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer service and billing collections within a healthcare environment, with strong skills in insurance processing and effective communication. Capable of maintaining confidentiality while managing inquiries and complaints efficiently.
Highest-signal resume keywords
Customer Service SkillsInsurance Processing KnowledgeIDX Practice Management System ProficiencyBilingual in English and SpanishData Entry Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Billing Collections ExperienceProficient Math SkillsCPT, ICD-9, and ASA Codes KnowledgeAnalytical SkillsProblem-Solving Skills
Soft Skills
Excellent Verbal and Written CommunicationAbility to Multi-Task EffectivelySound Decision-Making SkillsAbility to Work IndependentlyWillingness to Follow Direction
Tools & Technologies
IDX Practice Management System
Industry Keywords
Healthcare Organization ExperienceConfidentialityCustomer Satisfaction StandardsPayment AdjustmentsClaims Processing
About the role
Key responsibilities & impact- Answer incoming telephone calls from patients, insurance companies, physician offices, and facilities
- Respond to inquiries and complaints concerning billing, claims, claim denials, payments, and collection activities
- Record customer contacts, resolutions, and referral actions
- Resolve questions directly whenever possible
- Respond to written inquiries and communicate delays in resolution
- Explain account situations accurately and in simple language
- Complete assigned tasks in a timely manner
- Attend in-service training and stay current with contract and procedure changes
- Identify and communicate complaint patterns to management
- Maintain strict confidentiality
- Document all actions in system notes
- Provide courteous, personal service and meet customer satisfaction and productivity standards
- Follow company policies and procedures
- Perform other duties as assigned
Requirements
What you’ll need- High school graduate or equivalent required
- Associate’s degree in health or business administration, or a related field preferred
- Equivalent combination of education and experience will be considered
- Minimum of 1 year of customer service or billing collections experience preferred
- Experience in a health care organization preferred
- Bilingual in English and Spanish preferred
- Excellent verbal and written English language skills
- Proficient math skills, including calculation of charges, payments, and adjustments
- Knowledge of insurance processing, guidelines, and general laws related to all payers
- Must be able to establish proficiency using the IDX practice management system
- Excellent customer service skills
- Ability to multi-task effectively
- Data entry skills
- Basic knowledge of CPT, ICD-9, and ASA codes
- Sound problem-solving and decision-making skills
- Strong analytical skills
- Ability to work effectively and independently with limited supervision
- Ability to maintain confidentiality
- Willingness and ability to follow direction and company policy
- Must reside in the United States, excluding California, Hawaii, and Alaska
Benefits
Comp & perks- Quarterly bonus eligibility (not guaranteed; based on company and individual performance)
- Reasonable accommodations for individuals with disabilities
- Equal employment opportunities