Patient Advocate I

US Anesthesia Partners

. Answer incoming telephone calls from patients, insurance companies, physician offices, and facilities .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to effectively communicate and resolve inquiries related to billing and insurance processing. Proficient in using IDX practice management system and knowledgeable in CPT, ICD-9, and ASA codes.

Highest-signal resume keywords

Customer Service SkillsIDX Practice Management System ProficiencyInsurance Processing KnowledgeBilingual in English and SpanishData Entry Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Billing Collections ExperienceProficient Math SkillsKnowledge of CPT CodesKnowledge of ICD-9 CodesKnowledge of ASA Codes

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationProblem-Solving SkillsInterpersonal SkillsTeamwork Attitude

Industry Keywords

Health Care Organization ExperienceConfidentialityCustomer Satisfaction StandardsCompany Policies and ProceduresMulti-Tasking Ability

About the role

Key responsibilities & impact

Answer incoming telephone calls from patients, insurance companies, physician offices, and facilities
Receive and respond to inquiries and complaints regarding billing, claims, claim denials, payments, and collection activities
Record all customer contacts, including resolutions and forwarding actions
Resolve questions directly whenever possible to provide prompt patient satisfaction
Respond to written inquiries promptly or notify patients of delays
Explain account situations accurately and in simple language
Complete assigned tasks in a timely manner
Attend in-service training to improve skills and stay current on contracts and procedures
Identify and communicate complaint patterns to management
Maintain strict confidentiality
Document all actions in system notes
Provide positive, personal service
Use the phone responsibly, courteously, and professionally
Meet customer satisfaction and productivity/performance standards
Adhere to company policies and procedures
Perform other duties as assigned

Requirements

What you’ll need

High school graduate or equivalent required
Associate’s degree in health or business administration, or a related field of study preferred
Equivalent combination of education and experience will be considered
Minimum of 1 year of customer service or billing collections experience preferred
Experience in a health care organization preferred
Bilingual in English and Spanish preferred
Excellent verbal and written English language skills
Proficient math skills, including calculation of charges, payments, and adjustments
Knowledge of insurance processing, guidelines, and general laws related to all payers
Must be able to establish proficiency using the IDX practice management system
Excellent customer service skills
Ability to multi-task effectively
Data entry skills
Basic knowledge of CPT, ICD-9, and ASA codes
Sound problem-solving and decision-making skills
Strong analytical skills
Pleasant disposition and high tolerance level
Positive teamwork attitude and strong interpersonal skills
Ability to work effectively and independently with limited supervision
Ability to maintain confidentiality
Willingness and ability to follow direction and company policy
Ability to perform the physical requirements of the job, with or without reasonable accommodation
Occasional standing and walking
Frequent sitting and hand/finger movement
Ability to use office equipment in office or remotely
Ability to communicate verbally and in writing

Benefits

Comp & perks

Quarterly bonus eligibility (not guaranteed; based on company and individual performance)
Reasonable accommodations may be made for individuals with disabilities