Patient Advocate II

US Anesthesia Partners

. Answer incoming patient, insurance company, physician office and facility telephone calls .

Posted 10/30/2026full-timeAustin • Texas • United StatesJunior💰 $16 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and billing collections, with strong analytical skills and the ability to effectively communicate complex information. Familiarity with insurance processing and IDX practice management system is essential for success in this role.

Highest-signal resume keywords

Customer Service SkillsInsurance Processing KnowledgeIDX Practice Management System ProficiencyData Entry SkillsBilingual Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Math SkillsCPT Coding KnowledgeICD-9 Coding KnowledgeASA Coding KnowledgeProblem Solving SkillsAnalytical SkillsTyping Speed of 50 WPMBilling Collections ExperienceDocumentation SkillsMulti-tasking Ability

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationInterpersonal SkillsPositive Teamwork AttitudePleasant Disposition

Tools & Technologies

IDX Practice Management SystemOffice Equipment

Industry Keywords

Health Care Organization ExperienceConfidentialityCustomer Satisfaction StandardsCompany Policies and ProceduresBackground Check Requirement

About the role

Key responsibilities & impact

Answer incoming patient, insurance company, physician office and facility telephone calls
Receive and respond to inquiries and complaints concerning billing, claims, claim denials, payments and collection activities
Record customer contacts, resolutions and forwarding actions
Resolve questions directly whenever possible
Respond to written inquiries and notify patients of delays in resolution
Explain account situations accurately in simple language
Work assigned tasks, edits, queues and correspondence in a timely manner
Identify recurring questions or problems and suggest policy or procedure changes
Attend in-service training
Identify and communicate complaint patterns to management
Maintain strict confidentiality
Document all actions in system notes
Provide positive, courteous and professional customer service
Meet customer satisfaction and productivity/performance standards
Adhere to company policies and procedures
Perform other duties as assigned
No direct reports

Requirements

What you’ll need

All new hires must submit to and pass a pre-employment drug screen and background check
At this time, US Anesthesia Partners does not hire candidates residing in California, Hawaii, or Alaska
Bilingual Spanish preferred
Excellent verbal and written English language skills
Proficiency with math skills, including calculation of charges, payments and adjustments
Knowledge of insurance processing, guidelines and general laws related to all payers
Must be able to establish proficiency in using the IDX practice management system
Excellent customer service skills
Ability to multi-task effectively
Data entry skills
Basic knowledge of CPT, ICD-9 and ASA codes
Sound problem solving skills and decision-making ability
Strong analytical skills
Skill in gathering and reporting information from IDX, internet and electronic records
Pleasant disposition and high tolerance level
Positive teamwork attitude and strong interpersonal skills
Ability to work effectively and independently
Ability to maintain confidentiality
Willingness and ability to follow direction and company policy
Minimum 1 year of customer service or billing collections experience
High-school graduate or equivalent required
Associate degree in health or business administration or related field preferred
Equivalent combination of education and experience will be considered
Prefer experience in a health care organization
Ability to perform prolonged sitting, bending, stooping and stretching
Sufficient eye-hand coordination/manual dexterity to operate office equipment
Normal range of hearing and eyesight
Ability to lift papers and boxes weighing up to 35 pounds occasionally
Ability to type at least 50 wpm

Benefits

Comp & perks

Quarterly bonus eligibility
Equal employment opportunities