Patient Advocate II

US Anesthesia Partners

. Promote favorable company relationships with patients, providers and payers through prompt, accurate and courteous resolution of telephone and written inquiries .

Posted 10/31/2026full-timeAustin • Texas • United StatesJunior💰 $16 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and billing collections, with strong analytical skills and the ability to resolve inquiries related to insurance processing and claims. Maintains confidentiality while effectively communicating with patients and providers in both English and Spanish.

Highest-signal resume keywords

Customer Service SkillsInsurance Processing KnowledgeIDX Practice Management System ProficiencyData Entry SkillsBilingual Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Math SkillsCPT Coding KnowledgeICD-9 Coding KnowledgeASA Coding KnowledgeProblem-Solving SkillsDecision-Making SkillsAnalytical SkillsTyping Speed of 50 WPMOffice Equipment OperationBilling Collections Experience

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationPositive Teamwork AttitudeInterpersonal SkillsAbility to Multi-Task

Tools & Technologies

IDX Practice Management System

Industry Keywords

Health Care Organization ExperienceConfidentialityCustomer Satisfaction StandardsCompany Policies and ProceduresPre-Employment Drug Screen

About the role

Key responsibilities & impact

Promote favorable company relationships with patients, providers and payers through prompt, accurate and courteous resolution of telephone and written inquiries
Answer incoming calls from patients, insurance companies, physician offices and facilities
Respond to inquiries and complaints concerning billing, claims, claim denials, payments and collection activities
Record customer contacts, resolutions and forwarding actions
Resolve questions directly whenever possible
Respond to written inquiries promptly and notify patients of delays
Explain account situations accurately in simple language
Work assigned tasks, edits, queues and correspondence in a timely manner
Identify recurring questions or problems that may be addressed through policy or procedure changes
Attend in-service training
Identify and communicate complaint patterns to management
Maintain strict confidentiality
Document all actions in system notes
Meet customer satisfaction and productivity/performance standards
Adhere to company policies and procedures
Perform other duties as assigned
No direct reports

Requirements

What you’ll need

All new hires must submit to and pass a pre-employment drug screen and background check
Must reside in an eligible U.S. location; US Anesthesia Partners does not hire candidates residing in California, Hawaii, or Alaska
Bilingual Spanish preferred
Excellent verbal and written English language skills
Proficiency with math skills, including calculation of charges, payments and adjustments
Knowledge of insurance processing, guidelines and general laws related to all payers
Must establish proficiency in using the IDX practice management system
Excellent customer service skills
Ability to multi-task effectively
Data entry skills
Basic knowledge of CPT, ICD-9 and ASA codes
Sound problem-solving and decision-making skills
Strong analytical skills
Skill in gathering and reporting information from IDX, the internet and electronic records
Pleasant disposition and high tolerance level
Positive teamwork attitude and strong interpersonal skills
Ability to work effectively and independently
Ability to maintain confidentiality
Willingness and ability to follow direction and company policy
Minimum 1 year of customer service or billing collections experience
High-school graduate or equivalent required
Associate degree in health or business administration or related field preferred
Equivalent combination of education and experience will be considered
Prefer experience in a health care organization
Requires sufficient eye-hand coordination and manual dexterity to operate office equipment
Requires normal hearing and eyesight
Requires lifting papers and boxes weighing up to 35 pounds occasionally
Requires dexterity to type at least 50 wpm
Requires prolonged sitting, bending, stooping and stretching

Benefits

Comp & perks

Quarterly bonus eligibility
Equal employment opportunities