Patient Advocate II

US Anesthesia Partners

. Answer incoming telephone calls from patients, insurance companies, physician offices, and facilities .

Posted 10/8/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $15 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in customer service and billing collections, with strong knowledge of insurance processing and the IDX practice management system. Capable of effectively communicating with diverse stakeholders while maintaining confidentiality and meeting performance standards.

Highest-signal resume keywords

Customer Service SkillsBilling Collections ExperienceIDX Practice Management SystemBilingual in English and SpanishKnowledge of Insurance Processing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Entry SkillsProficient Math SkillsKnowledge of CPT CodesKnowledge of ICD-9 CodesKnowledge of ASA Codes

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationSound Problem-Solving SkillsStrong Analytical SkillsAbility to Multi-Task Effectively

Tools & Technologies

IDX Practice Management System

Industry Keywords

BillingClaims ProcessingCustomer SatisfactionConfidentialityCompany Policies

About the role

Key responsibilities & impact

Answer incoming telephone calls from patients, insurance companies, physician offices, and facilities
Respond to inquiries and complaints involving billing, claims, claim denials, payments, and collection activities
Record customer contacts, resolutions, and forwarding actions
Resolve questions directly whenever possible
Respond to written inquiries and communicate delays in resolution
Explain account situations accurately in simple language
Complete assigned tasks in a timely manner
Attend in-service training and stay current with contracts and procedures
Identify and communicate complaint patterns to management
Maintain strict confidentiality
Document all actions in system notes
Provide courteous, professional, and personal service
Meet customer satisfaction and productivity/performance standards
Follow company policies and procedures
Perform other duties as assigned

Requirements

What you’ll need

High school graduate or equivalent required
Associate’s degree in health or business administration, or a related field preferred
Equivalent combination of education and experience will be considered
Minimum of 1 year of customer service or billing collections experience preferred
Bilingual in English and Spanish preferred
Excellent verbal and written English language skills
Proficient math skills, including calculation of charges, payments, and adjustments
Knowledge of insurance processing, guidelines, and general laws related to all payers
Must be able to establish proficiency using the IDX practice management system
Excellent customer service skills
Ability to multi-task effectively
Data entry skills
Basic knowledge of CPT, ICD-9, and ASA codes
Sound problem-solving and decision-making skills
Strong analytical skills
Ability to work effectively and independently with limited supervision
Ability to maintain confidentiality
Willingness and ability to follow direction and company policy
Must be able to meet the physical requirements, with or without reasonable accommodation

Benefits

Comp & perks

Quarterly bonus eligibility
Equal employment opportunities
Reasonable accommodations for individuals with disabilities