Customer Service Representative

US Eye

. Assist with patient statement and internal billing questions .

Posted 10/22/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and customer service skills while effectively managing a high volume of patient interactions. Proven ability to meet productivity and CSR goals in a healthcare environment.

Highest-signal resume keywords

Healthcare ExperienceOutstanding Communication SkillsCustomer Service SkillsAttention To DetailTeam Player

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Flexible Work StyleAbility To Follow Up On Voicemails And Emails

Certifications & Qualifications

High School Diploma Or Equivalency

Industry Keywords

Patient BillingRCM CSRProductivity GoalsPatient CallsFeedback On Areas Of Opportunity

About the role

Key responsibilities & impact

Assist with patient statement and internal billing questions
Support the RCM CSR team with day-to-day challenges
Answer a high volume of patient calls
Answer day-to-day questions and provide support to patients and team members
Ensure patients understand statements and assist with taking payment
Follow up timely on voicemails and emails
Identify and provide feedback on areas of opportunity
Identify and escalate posting trends that cause patients to receive erroneous statements
Maintain CSR goals set by management
Perform other duties as assigned by the manager

Requirements

What you’ll need

High School Diploma or equivalency is required
Experience in healthcare, at least one year
Outstanding communication skills, both written and oral
Attention to detail and a flexible work style
Must be a team player
Excellent customer service skills, both external and internal
Ability to answer a high volume of patient calls and follow up on voicemails and emails
Ability to meet productivity goals and CSR goals set by management

Benefits

Comp & perks

401(K) Company Match
Medical and Dental Insurance
Vision Benefits
Flexible Spending Accounts
Pet Insurance
Disability Insurance
Life Insurance
Continuing Education
Paid Time Off