US Eye

Customer Support

• Assist with patient statement and internal billing questions
• Support the RCM CSR team with day-to-day challenges
• Answer a high volume of patient calls
• Answer day-to-day questions and provide support to patients and team members
• Ensure patients understand statements and assist with taking payment
• Follow up timely on voicemails and emails
• Identify and provide feedback on areas of opportunity
• Identify and escalate posting trends that cause patients to receive erroneous statements
• Maintain CSR goals set by management
• Perform other duties as assigned by the manager

Explore Customer Service Representative at US Eye. Review requirements and application details.

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Customer Service Representative