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US Foods

Customer Service Representative – National Sales

US Foods

. Provide contact and liaison between National Sales customers, the sales team, and internal departments .

Posted 11/12/2026full-timeUnited StatesMid-LevelSenior💰 $20 - $31 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem resolution and effective communication. Proficient in managing customer inquiries, processing orders, and maintaining accurate records within a fast-paced environment.

Highest-signal resume keywords
Customer Service ExperienceProblem Resolution AbilityVerbal Communication SkillsMicrosoft Word ProficiencyCRM / Phone Technology Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Order ProcessingRecord MaintenanceComplaint ResolutionInvoice PreparationDelivery Coordination
Soft Skills
Interpersonal SkillsOrganizational Skills
Tools & Technologies
Microsoft OutlookCRM Software
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Customer Service Call CenterFood Service Distribution

About the role

Key responsibilities & impact
  • Provide contact and liaison between National Sales customers, the sales team, and internal departments
  • Process incoming orders
  • Receive, evaluate, and respond to written or telephoned customer inquiries
  • Work within established guidelines to meet service agreement, customer, company policy, profit, and quality objectives
  • Back up Sales Coordinator roles
  • Receive inbound and place outbound customer calls for information, orders, and complaint details
  • Maintain records of customer interactions and transactions
  • Resolve customer service or billing complaints and verify corrective changes
  • Respond to inquiries, notify customers of claim results and adjustments, and refer unresolved complaints
  • Assess complaint validity and possible causes
  • Coordinate same-day deliveries and pickups; process pickup requests
  • Respond to delivery/routing questions and issues
  • Respond to product inquiries and share additional services or products
  • Compare disputed merchandise with requisitions and invoices; prepare invoices for returned goods
  • Contact customers affected by product recalls and withdrawals
  • Recommend improvements to products, shipping, service, or billing procedures

Requirements

What you’ll need
  • High School diploma or equivalent required
  • Minimum of three years experience in customer service call center environment required
  • Experience in food service distribution a plus
  • Excellent verbal communication skills and problem resolution ability required
  • Working knowledge of Microsoft Word and Outlook required
  • CRM / Phone Technology experience preferred
  • Candidates must reside within 50 miles of a US Foods distribution center
  • Ability to work Monday - Friday, 9:00 am - 5:30 pm Pacific Time

Benefits

Comp & perks
  • Full US Foods Benefits - DAY 1
  • Medical, dental, vision, 401K, life insurance
  • Overtime compensation
  • Health insurance
  • Pre-tax spending accounts
  • Retirement benefits
  • Paid time off
  • Short-term and long-term disability
  • Employee stock purchase plan
  • Life insurance
  • Excellent training programs
  • Culture and history of promoting from within