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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in foodservice distribution and internal sales processes, with strong capabilities in customer service, communication, and problem-solving. Proficient in utilizing tools like PRISM and Microsoft Office to manage inquiries and maintain product information effectively.
Highest-signal resume keywords
Customer Service ExperiencePRISM SkillsMicrosoft Office ProficiencyFoodservice Distribution KnowledgeSales Inquiry Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PurchasingMerchandisingSalesCustomer ServiceProduct KnowledgeAnalytical Skills
Soft Skills
Organizational SkillsWritten CommunicationOral CommunicationInterpersonal SkillsCollaboration
Tools & Technologies
PRISMSmartDockPIM/EPSMicrosoft WordMicrosoft Excel
Industry Keywords
Foodservice DistributionSupply Chain ExperienceVendor CommunicationBroker ContactsSales Support
About the role
Key responsibilities & impact- Act as the central point of contact for Area hub and market DCs for internal sales inquiries about products, specifications, availability, scheduling and substitutions
- Resolve external customer and internal sales questions by phone, email, text or other necessary means
- Determine answers independently or escalate inquiries to division, regional resources or external vendors
- Become a subject matter expert in US Foods systems and tools, including Prism, SmartDock and PIM/EPS
- Execute sample policy to obtain samples for customers and Territory Managers
- Maintain current product, delivery, broker, vendor and specification information
- Prioritize requests based on urgency and customer status
- Develop broker and vendor contacts and use internal resources to address and follow up on sales inquiries
- Develop product category knowledge to suggest substitute products when necessary
- Serve as liaison between Sales, Buyers and Category Management and support vendor and supplier communications
Requirements
What you’ll need- College degree or equivalent distribution or food service supply chain experience required
- Minimum 2 years of purchasing, merchandising, sales or customer service experience required
- Foodservice distribution environment experience preferred
- Previous U.S. Foods experience preferred
- PRISM skills preferred
- Proficient in Microsoft Office, especially Microsoft Word and Excel
- Extremely organized and analytical
- Highly developed written/oral communication and interpersonal skills
- External and internal customer service focused
- Ability to research, escalate and follow up on inquiries with a great sense of urgency
- Ability to collaborate with internal resources not located in the same building
- Ability to overcome objections and obstacles with a solution based attitude
Benefits
Comp & perks- Weekly pay
- Health insurance
- Pre-tax spending accounts
- Retirement benefits
- Paid time off
- Short-term and long-term disability
- Employee stock purchase plan
- Life insurance