US Pharmacopeia

Account Manager

• Own the strategy, development, delivery, and adoption of Digital Reference Standards products, including USP-ID
• Define product vision, strategy, roadmap, target use cases, value proposition, success measures, and investment recommendations
• Convert customer observations, validation findings, scientific limitations, and regulatory expectations into requirements, acceptance criteria, development priorities, and evidence plans
• Manage software development and integration roadmaps, backlog prioritization, release planning, user acceptance testing, defect resolution, documentation, knowledge transfer, and business continuity planning
• Serve as the primary product-management counterpart for external developers, integration partners, distributors, and technical collaborators
• Establish operating cadences, shared deliverables, decision rights, and escalation pathways with partners
• Partner with Science and Quality on validation readiness, controlled documentation, traceability, risk assessment, remediation planning, and product claims
• Lead customer discovery, lighthouse collaborations, demonstrations, trials, onboarding, support escalation, and post-trial learning
• Lead pricing, packaging, channel strategy, forecasts, budgets, contracts, licensing arrangements, and partner economics
• Support governance through executive updates, KPI and risk reviews, decision documentation, and product and partner knowledge repositories
• Contribute product perspectives to the Digital Standards strategy and scientific framework
• Provide functional leadership across scientific, quality, technology, marketing, commercial, and external partner contributors
• Supervise the Program Manager, Digital Standards

Director, Digital Reference Standards Products – Partnerships