Senior Help Desk Analyst

US Signal

. Support end users by phone, email, and ticketing system for PCs, mobile devices, phones, and printers .

Posted 10/2/2026full-timeRemote • Michigan • United StatesSenior💰 $63,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in desktop configuration and support, particularly with Microsoft applications, while ensuring compliance with information security policies and regulations. Proficient in user administration, technical issue escalation, and inventory management in both office and remote environments.

Highest-signal resume keywords

Desktop ConfigurationMicrosoft 365 AdministrationActive Directory ManagementNetworking/Security TechnologiesUser Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop ImagingPC Backup SoftwareWindows SupportOffice Application SupportAnti-Virus SoftwareFile Server SupportInventory ManagementTechnical Issue EscalationUser AdministrationVPN Configuration

Soft Skills

CollaborationCommunicationProblem-SolvingCustomer Service

Tools & Technologies

Ticketing SystemAsset Tracking SystemEthernetRoutersSwitchesFirewalls

Certifications & Qualifications

Associate Degree in Information SecurityAssociate Degree in Computer Science

Industry Keywords

Information Security PoliciesUS Signal ComplianceState and Federal Regulations

Tech Stack

Tools & technologies

Firewalls

About the role

Key responsibilities & impact

Support end users by phone, email, and ticketing system for PCs, mobile devices, phones, and printers
Serve as an escalation point for Help Desk Analysts
Handle user administration in Active Directory, VPN, Microsoft 365, and Exchange
Configure and deploy PC and Mac laptops for new hires
Manage cell phone plans and devices
Guide new employees through core IT systems
Collaborate with System Administrators to escalate technical issues and support enterprise applications
Manage inventory, receive shipments, and maintain the asset tracking system
Support employees in an office or home office environment
Ensure actions comply with information security policies and applicable regulations

Requirements

What you’ll need

4+ years experience in desktop configuration and support of MS applications
Experience with Windows, Office, Outlook, anti-virus software, PC backup software, and vendor-supplied applications and tools
Experience with desktop imaging, inventory, and reporting tools
Experience supporting file servers and printers in a Microsoft Active Directory infrastructure
Understanding of networking/security technologies, including Ethernet, routers, switches, firewalls, and VPN
Associate degree or 2+ years professional experience in Information Security or Computer Science
Eligible to work in the United States
Must comply with US Signal information security policies and state and federal regulations
Occasional ability to lift items up to 25 pounds

Benefits

Comp & perks

Generous paid time off policy, including vacation, and 10 paid holidays
Competitive and comprehensive medical, dental, and vision benefits plans
Flexible Spending benefits including medical/dental expenses and dependent care
401(k) retirement plan with a generous contribution
Group Term Life Insurance covered 100% by employer
Wellness incentive to promote overall employee well-being
Paid volunteer time
Business casual dress code
Annual performance-based bonus
Remote work option / home office environment