US Signal

IT Support

• Support end users by phone, email, and ticketing system for PCs, mobile devices, phones, and printers
• Serve as an escalation point for Help Desk Analysts
• Handle user administration in Active Directory, VPN, Microsoft 365, and Exchange
• Configure and deploy PC and Mac laptops for new hires
• Manage cell phone plans and devices
• Guide new employees through core IT systems
• Collaborate with System Administrators to escalate technical issues and support enterprise applications
• Manage inventory, receive shipments, and maintain the asset tracking system
• Support employees in an office or home office environment
• Ensure actions comply with information security policies and applicable regulations

Senior Help Desk Analyst

Account Executive

• Cover the Eastern Michigan market
• Build and manage a book of business in technology, cloud, managed services, or data center sales
• Represent connectivity, cloud, cybersecurity, data protection, infrastructure, and managed services solutions
• Identify whitespace and generate opportunities through established networks and relationships
• Build executive-level customer relationships and close complex business
• Help customers modernize infrastructure, reduce risk, secure environments, and prepare for growth
• Collaborate with the sales team while generating self-sourced opportunities
• Meet and exceed sales quota
• Build and enable channel partner and VAR relationships
• Serve as a trusted advisor to customers
• Develop relationships that create long-term value, customer loyalty, and referrals
• Comply with US Signal information security policies and applicable state and federal regulations