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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in evaluating and settling auto insurance claims while ensuring compliance with state laws and regulations. Proficient in customer service, problem-solving, and collaboration with business partners to facilitate claims resolution.
Highest-signal resume keywords
Insurance Adjuster LicenseClaims EvaluationCustomer ServiceProblem SolvingRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingDamage EvaluationNegotiationDocumentationCompliance with State LawsP&C Insurance KnowledgeClaims ProceduresHigh-Volume Claims ManagementCatastrophe Response OperationsBusiness Risk Control
Soft Skills
Clear CommunicationProfessionalismMulti-taskingCollaborationProactive Decision Making
Tools & Technologies
Digital Communication ToolsBusiness Applications
Certifications & Qualifications
Insurance Adjuster License
Industry Keywords
Auto InsuranceClaims SettlementPolicy ContractsCoverage TypesRisk and Compliance Policies
About the role
Key responsibilities & impact- Investigate, evaluate, negotiate, and adjust low-complexity, non-injury auto insurance claims under supervision
- Handle the end-to-end claims process and settle claims in compliance with state laws and regulations
- Evaluate and settle high-volume claims including comprehensive, collision, glass, roadside, and rental vehicle coverages
- Resolve claims through proactive problem solving and decision making within authority guidelines and under direct supervision
- Document damage evaluation, investigation, negotiation, and settlement decisions
- Collaborate with external and internal business partners to facilitate claims resolution
- Support members, business partners, and claimants through multiple communication channels and digital tools
- Acquire and apply foundational knowledge of P&C insurance products, policy contracts, coverages, and claims procedures
- Support catastrophe response operations and workload surges as needed
- Identify, measure, monitor, and control business risks in accordance with risk and compliance policies and procedures
Requirements
What you’ll need- High School Diploma or equivalent experience or GED
- Ability to provide exceptional customer service by communicating clearly and professionally using multiple communication channels
- Ability to prioritize and multi-task while navigating multiple business applications
- Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire
- Successful completion of a job-related assessment is required
- Work schedules may vary and may include some weekends
- Ability to support workload surges and catastrophe response operations, including potential evening, weekend, and holiday work outside normal work hours
- May be assigned catastrophe deployment travel with minimal notice
- Military veterans and spouses are highly encouraged to apply
Benefits
Comp & perks- Comprehensive, fully paid eight week training program
- Training materials, licensing costs, class discussions, hands-on training, e-learning modules, and instructor-led guidance
- Potential remote/offsite work 2 days a week after six months in-office
- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental, and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education assistance
- Remote or hybrid flexibility may be available for active-duty military spouses, consistent with applicable policy and business needs