USAA

Program Manager

• Partner across Digital Technology, Member Value, Architecture, Risk, and other enterprise teams
• Coordinate a portfolio of member-facing digital platforms, including mobile, web, IVR, chat, personalization, and conversational technology
• Manage demand intake and prioritization
• Maintain integrated roadmaps and milestones
• Surface cross-platform dependencies and decisions
• Drive portfolio governance and executive reporting
• Align platform investments with business outcomes
• Enable product and engineering teams to remain focused on delivery
• Maintain program strategies aligned with risk, size, complexity, and organizational goals
• Participate in analyses, root-cause identification, and development and recommendation of key work products
• Facilitate meetings with executive management and project sponsors to define solutions
• Negotiate agreements, settle disputes equitably, and diffuse situations
• Follow Project Management Office processes, procedures, controls, standards, tools, and templates
• Adhere to governance rigor for work efforts
• Drive adoption and sustainment of organizational changes according to USAA’s Change Management methodology
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Program Manager – Mid Level – Digital Platforms

Product Manager

• Lead the team focused on defining, recognizing, and serving members throughout their relationship with USAA
• Establish the strategy and roadmap for Member Definition and Stages
• Partner across business, technology, operations, data, risk, and compliance to turn vision into member and business outcomes
• Oversee technology investment and prioritize funding
• Build the business case for future investment
• Attract, select, and develop a Digital or Technology Product Management team
• Manage day-to-day team activities and resources for efficient, effective delivery
• Own end-to-end technology and digital product management for a portfolio, product line, group, market segment, or vertical market
• Set product strategies and oversee product strategy and roadmap development, analysis, and alignment
• Apply product management expertise across digital and technology domains
• Improve business outcomes through strategic and innovative digital and technology product and service solutions
• Guide data-driven methodologies across channels, emerging technology, and mobility to optimize user experiences and drive KPIs/KRIs
• Guide development of practices, tools, and processes to collect data and member feedback, derive insights, and inform product decisions
• Lead teams through ambiguity to establish clarity, solutions, and execution plans
• Collaborate with senior leaders, product managers, developers, vendors, designers, and stakeholders on product strategies and launches
• Ensure business risks are identified, measured, monitored, and controlled according to risk and compliance policies

Director, Digital - Technical Product Management

Actuary

• Perform complex assignments using actuarial modeling software-driven models for pricing, valuation, and/or risk management
• Review laws and regulations for compliance, recommend process improvements, and monitor industry communications
• Run models, generate reports, and present detailed analyses and recommendations to Actuarial Leadership
• Recommend model adjustments and improvements when appropriate
• Share knowledge, support team members, and resolve escalated issues
• Lead or participate as a key resource on moderately complex cross-functional actuarial projects from concept through implementation
• Develop exhibits and reports explaining proposals and findings for stakeholders
• Independently identify business problems and present recommended solutions to leadership
• Maintain price levels, price structures, data availability, and other requirements supporting profitability and competitiveness
• Identify critical assumptions, monitor trends, and recommend timely corrective actions
• Test assumption impacts by analyzing sources of gain and loss, premiums, interest margins, reserves, and cash values for product profitability and viability
• Advise management and serve as a primary resource for team members on escalated issues
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Life Actuary

Ecommerce

• Lead strategic, tactical, operational, and financial responsibilities for data storage, preparation, exploration, information governance, analytics, and information delivery
• Oversee subfunction strategy for delivering information and analytics platforms and solutions to stakeholders and cross-functional partners
• Manage the end-to-end process of information management, analytics, and delivery
• Evaluate and integrate industry trends and best practices into processes, technology, and strategic plans
• Provide thought leadership and systems thinking for data, information, and application architecture decisions
• Lead data reporting, identify reporting opportunities, deliver analytics and complex projects, retire reports, and promote advanced self-service capabilities
• Provide strategic insights to senior leaders and key stakeholders
• Set analytic direction and execute strategies that influence business and drive change
• Oversee innovation, prioritize work, manage capacity, and assist with problem resolution
• Oversee information delivery experience and risks, ensuring understanding of business processes, supporting data and applications, and findings and recommendations
• Identify opportunities to use advanced data delivery and business solution techniques to resolve business issues
• Ensure business activity risks are identified, measured, monitored, and controlled according to risk and compliance policies

Director, Business and Data Analytics – P&C Digital Experience Transformation

Human Resources

• Define and evolve the association HR Enablement operating model, governance framework, and long-term strategic roadmap
• Establish governance, standards, and accountability mechanisms for prioritizing, deploying, and sustaining HR initiatives
• Drive alignment across HR functions to ensure initiatives are coordinated, scalable, and executable
• Define association strategies to improve practitioner experience, reduce complexity, and increase execution effectiveness
• Lead association enablement and operating model transformation efforts
• Advise senior leaders on enablement strategy, implementation risk, organizational readiness, and change capacity
• Establish processes to evaluate initiative prioritization, implementation capacity, and organizational readiness across the HR portfolio
• Leverage association metrics, practitioner insights, and operational performance data for strategic decisions and continuous improvement
• Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures

HR Integration & Planning Principal

Application Engineer

• Serve as a Tier 2 technical support resource within the Production Management organization
• Monitor, troubleshoot, resolve incidents, restore services, and provide operational support for critical business applications and services
• Work with the Availability Command Center, Tier 1 Operations, Application Engineering, Infrastructure teams, and external vendors
• Investigate and resolve application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents
• Leverage coding, application architecture, system integrations, and technology platform experience to identify improvements and ensure reliability and performance
• Analyze systems and processes to drive operational efficiency
• Define technical specifications, standards, and requirements for scalable and sustainable applications
• Follow Software Development Lifecycle practices across requirements gathering, development, testing, deployment, and maintenance
• Identify, assess, monitor, and manage risks according to organizational risk and compliance standards

Application Support Engineer – Mid Level

Security Engineer

• Oversee and lead association-wide security activities for each shift of the 24x7x365 Security Operations Center
• Conduct ongoing review of multiple systems and sources to detect potential risks
• Inspect alarm cause and impact and create recommendation reports
• Provide supervision for major incidents
• Gather information, analyze data trends, identify root causes, and proactively provide information to leadership and appropriate stakeholders
• Leverage internal and external partnerships to proactively solve business problems and ensure appropriate elements are communicated clearly and timely
• Supervise shift personnel to ensure procedural requirements are met
• Lead performance management and development of Security Specialists
• Manage supervisory duties, including personnel action recommendations, performance evaluations, timekeeping, and PTO requests
• Guide team members in developing and delivering their work product
• Build and manage the assigned shift team through development, retention, coaching, performance management, and other managerial activities
• Ensure risks associated with business activities are identified, measured, monitored, and controlled according to risk and compliance policies and procedures
• Monitor employee, contractor, visitor, and facility safety and security worldwide
• Use and oversee tools including access control, video management, computer-aided dispatch, alarm monitoring, report management, intelligence sources, radio dispatch consoles, and in-house tools
• Detect, analyze, and dispatch security officers; monitor incidents; provide support; and notify strategic partners or external responding agencies regarding adverse conditions

Supervisor, Security Specialist

Marketing Operations

• Coordinate and execute marketing plan, program, and campaign level governance through the Marketing Investment Committee
• Serve as subject matter expert for Client Managers and Marketing Managers in preparing governance presentations and documents governance decisions
• Serve on the governance committee as needed
• Ensure marketing funding allocations align with governance decisions
• Track, document, and report funding information
• Manage plan, program, and campaign level budgets in UNICA
• Collaborate with Client Management and marketing executives to monitor financial performance
• Assist with business management of agency contracts, including liaising between Marketing and procurement for new contracts, amendments, renewals, and ongoing performance management
• Collaborate with CFO, Client Management, and Campaign Management on monthly campaign spend reviews and variance identification for reinvestments
• Manage departmental G&A expenses, including third-party resources and discretionary spend
• Establish and maintain department dashboards and key metrics
• Provide rollup reporting to senior leadership as necessary
• Partner with process owners to develop or execute control tests and action plans
• Mentor team members and contribute to team and organizational goals
• Facilitate continuous process improvement
• Ensure procedural information is current and accurate
• Hold the team accountable to documented processes and procedures
• Ensure business risks are identified, measured, monitored, and controlled according to risk and compliance policies and procedures

Senior Marketing Operations Analyst

Financial Planning and Analysis

• Provide analytical and operational support to the investment management process
• Conduct research and statistical analysis of USAA investment portfolios
• Perform asset allocation modeling and benchmarking
• Complete ad hoc and recurring analysis
• Research market trends and compile data
• Prepare ad hoc reporting for internal or external stakeholders
• Reconcile results consistent with fund or strategy objectives
• Support client relationships and assist in business development
• Develop understanding of fixed income, alternatives, and equity asset classes
• Share asset-class knowledge with operations teams
• Stay informed of industry initiatives and trends affecting portfolio analytics
• Gather data for investment management reports and presentations
• Support SLOD and TLOD data requests, including audits
• Assist with risk and control inventory management and control testing
• Develop and report Key Risk Indicators and Key Performance Indicators
• Identify, measure, monitor, and control business risks in accordance with policies and procedures
• Seek guidance to resolve issues and identify matters for escalation
• Deliver analyses and reports promptly to meet stakeholder needs

Investment Analyst – Intermediate Level

Advisor

• Handle and resolve the most complex and unique regulatory and consumer complaints
• Examine stakeholder and Advocacy Advisor work for regulatory errors, process failures, or service failures
• Lead collaboration among Business SMEs, Legal, Compliance, and other stakeholders
• Apply expert knowledge of products, services, and processes to resolve complaints and issues
• Provide guidance to team members on highly complex complaints
• Serve as a team point of contact and occasional leadership resource
• Research and respond to escalated complaints and inquiries
• Develop summaries and refer findings to business or functional leadership
• Conduct research and deliver expedited verbal or written resolutions to complainants
• Share escalated feedback through appropriate channels
• Identify compliance gaps and initiate issue management with business partners
• Identify opportunities to mitigate risk and improve member experience
• Communicate with complainants, executives, regulators, legal, and internal and external customers
• Maintain expert knowledge of policies, procedures, regulatory guidelines, and complaint standards
• Document factual complaint research and resolution summaries
• Coach the team to manage and prioritize workload and meet service-level objectives
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies

Senior Advocacy Advisor

Full-stack Engineer

• Provide support to the Enterprise by delivering best-in-class technology solutions
• Participate in all phases of the software systems and application development lifecycle, including gathering and analyzing requirements, designing, testing, documenting, and implementing software
• Respond to outages
• Design, develop, code, and test complex technical solutions
• Investigate and resolve complex application, system, and production issues through troubleshooting
• Conduct complex systems analysis and recommend policy and procedure changes
• Prepare and install complex solutions by determining and designing system specifications, standards, and programming
• Follow the software development lifecycle
• Participate in design reviews and learn key system design principles
• Mentor junior engineers and potentially peer engineers
• Review teammates' code
• Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures

Software Engineer I

Risk

• Serve as the primary Second Line of Defense program owner for Issue Management oversight within the Property & Casualty portfolio
• Independently manage the issue review lifecycle
• Evaluate supporting evidence and document defensible conclusions
• Identify portfolio-wide trends and provide effective challenge to ensure high-quality risk management practices
• Partner with risk, compliance, audit, and business stakeholders across the P&C organization
• Monitor issue remediation efforts and assess risk exposures
• Provide actionable insights to leadership
• Identify, assess, aggregate, and document risks and controls, including risks related to new or modified products, services, distribution channels, regulations, and third-party operations
• Communicate risk assessment results to governance committees, business process owners, and leadership
• Implement risk policies, practices, appetites, and solutions
• Enhance strategies, tools, and methodologies to measure, monitor, and report risks
• Produce analytical material for cross-functional discussions and solution strategies
• Contribute to cross-functional teams identifying, assessing, aggregating, and mitigating current and emerging risk events
• Formulate stress test plans, evaluate results, and frame contingency plans
• Support portfolio analytics, reporting, and automation initiatives

Senior Risk Analyst – P&C Risk

Communications

• Lead communications strategy for USAA’s enterprise functions, including Human Resources, Finance, Technology, Risk, and Legal
• Develop function narratives translating business priorities, member value, culture, mission, and leadership vision into compelling internal and external stories
• Create understanding, engagement, trust, and advocacy among employees
• Anticipate emerging issues, industry trends, and reputational risks and develop proactive communications strategies
• Develop executive communications strategies that strengthen leadership credibility and build trust
• Partner with executive leadership to translate complex business priorities into compelling employee and member narratives
• Foster strategic thinking, proactive storytelling, business partnership, communications excellence, process, and rigor within the team
• Lead through influence across a matrixed organization and build partnerships across corporate functions
• Build and oversee a team through recruiting, development, retention, coaching, performance management, and other managerial activities
• Ensure business risks are identified, measured, monitored, and controlled according to risk and compliance policies

AVP, Corporate Communications

Auto Claims Adjuster

• Investigate highly complex auto claims to determine coverage, liability, and physical damage, including total loss settlements
• Negotiate liability for comparative negligence with claimants or adverse carriers
• Identify coverage concerns, review prior loss history, and create SIU referrals when appropriate
• Gather information from police reports, recorded statements, and witness statements to determine liability
• Analyze information to establish regulatory compliance and settlement value
• Evaluate and negotiate first- and third-party automobile physical damage settlements within authority limits
• Negotiate excessive storage charges
• Resolve claims through proactive problem solving and decision making under moderate supervision
• Document damage evaluation, investigation, negotiation, and settlement decisions
• Collaborate with external and internal business partners to facilitate claims resolution
• Support members, business partners, and claimants through multiple communication channels and digital tools
• Apply knowledge of P&C insurance products, policy contracts, coverages, and claims procedures
• Serve as an informal resource for team members when needed
• Support workload surges and catastrophe response operations, including mandatory on-call dates and potential evening, weekend, and holiday work
• Potentially travel for CAT deployments with minimal notice
• Handle various claims, including higher-complexity claims, and additional work as assigned
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies

Senior Auto Adjuster – CAT Claims

Insurance

• Engage with members throughout the day in a dynamic call center environment
• Help members with insurance needs through service, sales, and retention conversations
• Build trusted relationships by identifying needs and recommending personalized insurance solutions
• Deliver exceptional member experiences while balancing sales, service, and compliance requirements
• Navigate multiple systems and adapt to changing member and business needs in a fast-paced contact center environment
• Support team success and USAA’s mission of serving military members, veterans, and their families
• Support members through consecutive inbound calls while using multiple applications
• Build skills in multitasking, problem-solving, and customer service
• Assist members primarily by phone with scheduled breaks