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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in investigating and settling auto insurance claims while ensuring compliance with state laws and regulations. Proficient in customer service, problem-solving, and effective communication across various channels.
Highest-signal resume keywords
Insurance Adjuster LicenseClaims EvaluationCustomer ServiceProblem SolvingRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingDamage EvaluationNegotiationCompliance with State LawsDocumentation of ClaimsAuto Insurance KnowledgeProperty and Casualty InsuranceClaims ProceduresHigh-Volume Claims ManagementCatastrophe Response Operations
Soft Skills
Clear CommunicationProfessionalismMultitaskingPrioritizationCollaboration
Tools & Technologies
Digital ToolsBusiness Applications
Certifications & Qualifications
Insurance Adjuster License
Industry Keywords
Auto InsuranceClaims ResolutionRisk and Compliance PoliciesCatastrophe DeploymentCustomer Support
About the role
Key responsibilities & impact- Investigate, evaluate, negotiate, and adjust low-complexity, non-injury auto insurance claims under supervision
- Handle the end-to-end claims process and settle claims in compliance with state laws and regulations
- Evaluate and settle high-volume claims involving comprehensive, collision, glass, roadside, and rental vehicle coverages
- Resolve claims through proactive problem solving and decision making within authority guidelines
- Document damage evaluation, investigation, negotiation, and settlement decisions
- Collaborate with internal and external business partners to facilitate claims resolution
- Support members, business partners, and claimants through multiple communication channels and digital tools
- Apply foundational knowledge of property and casualty insurance products, policies, coverages, and claims procedures
- Support workload surges and catastrophe response operations
- Identify, measure, monitor, and control business risks in accordance with risk and compliance policies
Requirements
What you’ll need- High School Diploma or equivalent experience or GED
- Ability to provide exceptional customer service by communicating clearly and professionally through multiple communication channels
- Ability to prioritize and multitask while navigating multiple business applications
- Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire
- Successful completion of a job-related assessment
- Work schedules may vary and may include some weekends
- Ability to support evening, weekend, and/or holiday work during catastrophe response operations as needed
- May be assigned catastrophe deployment travel with minimal notice
- Relocation assistance is not available
Benefits
Comp & perks- Comprehensive, fully paid two-month training program
- Training materials, licensing costs, class discussions, hands-on training, e-learning modules, and instructor-led guidance
- Opportunity to work offsite 2 days a week after six months in-office
- Medical, dental, and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Wellness programs
- Career path planning
- Continuing education
- Pay incentives may be available based on corporate and individual performance