Associate Auto Adjuster, Glass & Roadside

USAA

. Acquire and apply basic knowledge of auto coverages, including auto physical damage, to evaluate and resolve high-volume, low-complexity claims such as glass, roadside assistance, and rental vehicle coverages for repairable vehicles .

Posted 10/15/2026full-timeSan Antonio • Texas • United StatesJuniorMid-Level💰 $48,340 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates foundational knowledge of auto coverages and property insurance products while effectively resolving claims through proactive problem solving and clear communication. Capable of managing multiple tasks and utilizing digital tools to support claims resolution and customer service.

Highest-signal resume keywords

Auto Coverage KnowledgeClaims ResolutionCustomer ServiceInsurance Adjuster LicenseRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Damage EvaluationClaims InvestigationNegotiationSettlement Decision MakingMulti-taskingDocumenting Claims

Soft Skills

Proactive Problem SolvingClear CommunicationCollaboration

Tools & Technologies

Digital ToolsBusiness Applications

Certifications & Qualifications

Insurance Adjuster License

Industry Keywords

Auto ClaimsProperty InsuranceRisk and Compliance PoliciesPolicy ContractsCommunication Channels

About the role

Key responsibilities & impact

Acquire and apply basic knowledge of auto coverages, including auto physical damage, to evaluate and resolve high-volume, low-complexity claims such as glass, roadside assistance, and rental vehicle coverages for repairable vehicles
Resolve claims through proactive problem solving and decision making within authority guidelines and under direct supervision
Clearly document damage evaluation, investigation, negotiation, and settlement decisions
Collaborate with external and internal business partners to facilitate claims resolution
Support members, business partners, and claimants through multiple communication channels and digital tools
Acquire and apply foundational knowledge of Property and Claims insurance products, policy contracts, coverages, and internal claims processes
Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures

Requirements

What you’ll need

High School Diploma or equivalent experience or GED
Ability to provide exceptional customer service by communicating clearly and professionally using multiple communication channels to process information related to auto claims
Ability to prioritize and multi-task while navigating through multiple business applications
Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire
Successful completion of a job-related assessment is required

Benefits

Comp & perks

Pay incentives may be available based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education assistance
Remote or hybrid flexibility may be offered for active-duty military spouses, consistent with applicable policy and business needs