AVP, Corporate Communications

USAA

. Lead communications strategy for USAA’s enterprise functions, including Human Resources, Finance, Technology, Risk, and Legal .

Posted 10/1/2026full-timeSan Antonio • Texas • United StatesLead💰 $195,230 - $351,410 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading corporate communications strategies, fostering engagement and trust among employees, and translating complex business priorities into compelling narratives. Proven ability to build and manage high-performing teams while navigating organizational dynamics and influencing executive leadership.

Highest-signal resume keywords

Corporate Communications ExperienceExecutive Communications StrategyPeople LeadershipStrategic StorytellingRisk Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Communications StrategyNarrative DevelopmentReputation ManagementEmployee CommunicationsBusiness AcumenChange ManagementStrategic ThinkingInfluencing DecisionsPerformance ManagementTeam Development

Soft Skills

Strong Writing SkillsVerbal Communication SkillsCollaborative Team BuilderInnovative ThinkingExecutive Presence

Industry Keywords

Human ResourcesFinanceTechnologyRiskLegalC-SuiteStakeholder EngagementEmerging TrendsMatrixed OrganizationUS Military Experience

About the role

Key responsibilities & impact

Lead communications strategy for USAA’s enterprise functions, including Human Resources, Finance, Technology, Risk, and Legal
Develop function narratives translating business priorities, member value, culture, mission, and leadership vision into compelling internal and external stories
Create understanding, engagement, trust, and advocacy among employees
Anticipate emerging issues, industry trends, and reputational risks and develop proactive communications strategies
Develop executive communications strategies that strengthen leadership credibility and build trust
Partner with executive leadership to translate complex business priorities into compelling employee and member narratives
Foster strategic thinking, proactive storytelling, business partnership, communications excellence, process, and rigor within the team
Lead through influence across a matrixed organization and build partnerships across corporate functions
Build and oversee a team through recruiting, development, retention, coaching, performance management, and other managerial activities
Ensure business risks are identified, measured, monitored, and controlled according to risk and compliance policies

Requirements

What you’ll need

Bachelor’s degree; OR 4 additional years of relevant education and/or experience
10 years of progressive corporate communications experience providing external and internal communications advice to senior management and leading major communications programs
6 years of people leadership experience building, managing, and/or developing high-performing teams
Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals
Executive-level business acumen in business operations, industry practices, and emerging trends
Strong writing and verbal communication skills, with the ability to influence and connect the dots
Substance, confidence, and executive presence to work effectively with senior leaders throughout the organization
Innovative, creative, and strategic thinking
Demonstrated ability to be a collaborative team builder, leader, and motivator
Must be based in San Antonio, TX
Must not require immigration support or visa sponsorship now or in the future
Preferred: 15 or more years of progressive experience across corporate communications, executive communications, reputation management, strategic storytelling, employee communications, and related areas
Preferred: Deep experience advising enterprise functions such as Human Resources, Technology, Risk, and Legal
Preferred: Experience leading communications through significant transformation, change, or reputationally sensitive moments
Preferred: Exceptional executive presence and judgment counseling C-suite and senior functional leaders
Preferred: Proactive, modern storytelling across earned, owned, social, executive, and employee channels
Preferred: Proven success building and developing high-performing communications teams
Preferred: US military experience through military service or a military spouse/domestic partner

Benefits

Comp & perks

Remote or hybrid flexibility may be available for active-duty military spouses, consistent with applicable policy and business needs
Relocation assistance
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Long Term Incentive Plan: cash payment for Executive level roles, time- and performance-based
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Wellness programs
Career path planning
Continuing education assistance