AVP, Third Party Administration and Supplier Management – Life, Health & Annuities

USAA

. Establish and execute the strategic vision, operating model, and long-term roadmap for Third Party Administration and Supplier Management .

Posted 10/23/2026full-timeUnited StatesLead💰 $195,230 - $351,410 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supplier management, third-party administration, and strategic partnerships, with a strong focus on operational performance, risk management, and compliance in regulated environments. Proven ability to lead high-performing teams and drive supplier transformation initiatives while maintaining executive-level relationships.

Highest-signal resume keywords

Supplier ManagementThird Party AdministrationContract NegotiationRisk ManagementPeople Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Strategic PartnershipsOperational PerformanceService Level AgreementsBusiness ContinuityGovernance FrameworksFinancial PlanningProcess ImprovementVendor OptimizationRegulatory CompliancePerformance Metrics

Soft Skills

Executive CommunicationTeam DevelopmentChange ManagementRelationship BuildingIssue Resolution

Industry Keywords

Insurance OperationsFinancial ServicesOperational ResilienceThird Party RiskCompliance Programs

About the role

Key responsibilities & impact

Establish and execute the strategic vision, operating model, and long-term roadmap for Third Party Administration and Supplier Management
Align third-party servicing strategies with growth objectives, member experience priorities, operational goals, and enterprise initiatives
Evaluate and implement third-party capabilities, operating models, and technology solutions
Translate industry trends, market developments, regulatory changes, and innovation opportunities into strategic recommendations
Lead selection, due diligence, contract negotiation, onboarding, and ongoing management of third-party administrators, technology providers, operational service providers, and strategic suppliers
Develop executive-level relationships with key suppliers and serve as primary executive liaison for escalations and performance optimization
Oversee supplier and TPA operational performance, service delivery, business outcomes, issue resolution, contractual obligations, and partner effectiveness
Establish performance frameworks, SLAs, operational metrics, and business review processes
Drive corrective actions, continuous improvement, and service enhancements
Oversee supplier financial planning, budgeting, forecasting, business cases, contract governance, strategic sourcing, optimization, and cost management
Establish governance frameworks, risk management practices, controls, due diligence, business continuity, operational resilience, and regulatory compliance
Identify, assess, mitigate, monitor, escalate, and report third-party risks
Collaborate with Compliance, Legal, Procurement, Risk Management, and Business Controls
Build and lead a high-performing organization through workforce planning, talent development, succession planning, coaching, and performance management
Lead change management and communications for supplier transformations and operating-model enhancements

Requirements

What you’ll need

Bachelor’s degree, or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree
10+ years of progressive experience in supplier management, vendor management, third party administration, strategic partnerships, and/or insurance operations
6+ years of people leadership experience building, leading, and developing high-performing teams in complex, highly matrixed organizations
Experience leading large-scale third party administration, outsourcing, and strategic supplier relationships with accountability for service delivery, operational performance, member/customer outcomes, and financial results
Expertise negotiating and governing complex contracts, service level agreements, performance standards, commercial arrangements, and executive-level supplier relationships
Experience establishing and overseeing third party risk, compliance, audit, business continuity, operational resilience, and governance programs in a regulated insurance or financial services environment
Success driving supplier transformation, process improvement, operating-model changes, and vendor optimization
Strong understanding of Life, Health, and/or Annuity operations
Ability to serve as an executive escalation point for critical supplier relationships
Experience partnering with senior leaders across Operations, Product, Distribution, Technology, Procurement, Legal, Compliance, Risk, and Finance
Knowledge of regulatory, operational, financial, and reputational risks associated with third-party providers and outsourced insurance operations
Executive-level business acumen
Must not require immigration support now or in the future; USAA does not provide visa sponsorship

Benefits

Comp & perks

Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Long Term Incentive Plan: cash payment for Executive level roles, time- and performance-based
Comprehensive medical, dental, and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Wellness programs
Career path planning
Continuing education
Relocation assistance