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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management, process optimization, and risk management, with a strong ability to analyze data and communicate findings effectively to stakeholders. Proficient in utilizing industry technology applications and Microsoft Office tools to support business initiatives and governance efforts.
Highest-signal resume keywords
Project ManagementProcess OptimizationRisk Management FrameworksAgile MethodologiesStakeholder Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisData AnalysisRequirements DefinitionAcceptance Criteria DevelopmentOperational Reporting
Soft Skills
CollaborationInfluencing DecisionsCommunication
Tools & Technologies
SalesforceSharePointCRMFiserveMetric Stream
Industry Keywords
Business OptimizationGovernanceContinuous ImprovementRegulatory RequirementsEnterprise Record Retention
About the role
Key responsibilities & impact- Identify opportunities and provide guidance on procedure and process improvements to influence business optimization
- Collaborate with enterprise partners to develop business rules, requirements, and artifacts for business projects, processes, and initiatives
- Define acceptance criteria and requirements, provide artifacts, obtain approvals, and document business decisions
- Coordinate with stakeholders and program/project sponsors to support successful product and initiative implementation
- Coordinate training, communications, job aids, and related activities for new processes, procedures, and product changes
- Conduct periodic testing against key controls and take necessary corrective actions
- Assist with developing and executing operational reporting
- Assist with collecting and documenting business decisions in accordance with enterprise record retention standards
- Ensure business risks are identified, measured, monitored, and controlled according to risk and compliance policies and procedures
- Analyze complex data and processes, identify trends, root causes, risks, and opportunities, and develop recommendations
- Communicate findings to leadership through executive-ready presentations and reporting
- Advance governance, operational readiness, continuous improvement, and transformation efforts
- Lead or support cross-functional initiatives using Agile methodologies, including backlog management, user story development, sprint planning, and acceptance criteria definition
- Translate business needs into clear requirements and foster alignment across business, technology, risk, compliance, and operational partners
Requirements
What you’ll need- Bachelor's degree; OR 4 years of relevant education and/or experience
- 4 years of project management, process consulting, or business optimization planning experience
- Proficient knowledge of industry technology applications such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserve, KDIM, Fidelity, Metric Stream or other industry related applications
- Demonstrated experience developing communications and delivering key information effectively to stakeholders and all levels of management to influence decisions centered around business optimization
- Knowledge of risk management frameworks and regulatory requirements for applicable LOB
- Proficient knowledge of Microsoft Office tools
- Must not require immigration support or visa sponsorship, including H-1B, TN, or STEM OPT Training Plans
Benefits
Comp & perks- Flexible work environment
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education
- Pay incentives may be available based on overall corporate and individual performance, at the discretion of the USAA Board of Directors