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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Business Process Management, including Process Mapping and Modeling, to enhance operational efficiency and compliance within P&C Insurance. Proven ability to lead process improvement initiatives, leveraging data analytics and emerging technologies such as Generative AI to drive business performance.
Highest-signal resume keywords
Business Process ManagementProcess Mapping And ModelingLean MethodologyGuidewire ClaimsCenterGenerative AI Initiatives
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process ExecutionProcess ImprovementQuality ManagementData AnalysisRisk ManagementProcess DocumentationFunctional Requirements DecompositionCompliance StandardsOperational EfficiencyStakeholder Reporting
Soft Skills
MentorshipStrategic AdvisoryCollaborationCommunication
Industry Keywords
P&C InsuranceClaims OperationsOperational ProductivityChange ManagementContinuous Process Improvement
Tech Stack
Tools & technologiesGuidewire
About the role
Key responsibilities & impact- Develop business process deliverable program plans aligned with customer, business deliverable, and enterprise strategy
- Maintain alignment with customers and appropriate roadmaps
- Manage and develop business deliverable processes and capabilities to improve business performance
- Serve as a strategic advisor and develop end-user-focused process solutions
- Guide process re-engineering and technology implementation for process redesign and innovation
- Manage process performance through control limits, KPIs, stakeholder reporting, and collaborative improvement efforts
- Identify, execute, enhance, and align controls to mitigate operational and compliance risks
- Consolidate demand and identify opportunities across business portfolios and the enterprise
- Develop communication plans for customers and internal stakeholders
- Align internal stakeholders and customers across business process projects and services
- Use data and analytics to provide insight into customer and business process performance
- Evaluate emerging technologies and lead continuous process improvement
- Lead solution development, business-case and benefits substantiation, and business requirements for process improvement initiatives
- Provide mentorship and guidance to team members and business partners
- Design business processes and recommend changes to improve business systems and effectiveness
- Ensure business risks are identified, measured, monitored, and controlled according to risk and compliance policies
Requirements
What you’ll need- Bachelor's degree OR 4 years of relevant education and/or experience
- 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
- Experience applying quality management, process improvement, and problem-solving tools and methodologies
- Experience implementing and sustaining change/improvements
- Extensive hands-on experience with Process Mapping and Modeling and creating and validating process documentation
- Extensive experience applying process management standards and policies
- Comprehensive knowledge of applicable regulations and risk management practices
- Demonstrated experience with Lean, Business Process Management, or similar methodology
- Demonstrated experience utilizing systems to collect and analyze data
- Strong experience in P&C Personal Lines Claims Operations with a focus on Guidewire ClaimsCenter
- Experience leading enhancement efforts across claims processes and systems, defining requirements, prioritizing features, and ensuring successful delivery with technology teams
- Experience leading Generative AI initiatives for claims handling, customer engagement, and operational productivity
- Ability to assess business impact, risks, and governance needs of AI adoption within P&C Insurance
- Experience evaluating and measuring AI solution performance
- Experience managing end-to-end business process design aligned with compliance, operational efficiency, and customer experience goals
- Functional requirements decomposition and business-to-technical translation
- US military experience gained through military service or as a military spouse/domestic partner
- Must not require immigration support or visa sponsorship now or in the future
Benefits
Comp & perks- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education assistance
- Potential pay incentives based on overall corporate and individual performance
- Remote or hybrid flexibility may be offered for active-duty military spouses, consistent with policy and business needs