Business Process Owner Lead – Communications Ecosystem, Advance Capabilities, Claims Optimization

USAA

. Lead planning for highly complex processes, including problem definition, requirements evaluation, design, testing, and implementation .

Posted 11/6/2026full-timeUnited StatesSenior💰 $114,080 - $218,030 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in business process execution, optimization, and change management, with a strong focus on aligning processes with business needs and compliance standards. Proven ability to lead process re-engineering initiatives and utilize data analytics for performance improvement.

Highest-signal resume keywords

Business Process ManagementProcess Mapping And ModelingLean MethodologyChange ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementQuality ManagementProblem-Solving ToolsProcess DocumentationRisk Management PracticesCompliance StandardsWorkflow AutomationSystem IntegrationEmerging TechnologiesDigital Communication Platforms

Soft Skills

Stakeholder InfluenceChange LeadershipMentorshipCollaborationStrategic Leadership

Tools & Technologies

GuidewireSalesforceContent Management SystemsLetter/Template Automation

Industry Keywords

Business Process ExecutionProcess EngineeringOperational RisksCompliance RisksBusiness Deliverable Processes

Tech Stack

Tools & technologies

Guidewire

About the role

Key responsibilities & impact

Lead planning for highly complex processes, including problem definition, requirements evaluation, design, testing, and implementation
Develop business process deliverable program plans aligned with customer, business deliverable, and enterprise strategy
Ensure alignment with customers and appropriate roadmaps
Maintain expert knowledge of the business and align business deliverable processes and capabilities with business needs
Advise strategically and develop end-user-focused process solutions
Guide process re-engineering and technology implementation to enable process redesign and innovation
Manage process performance by developing control limits, monitoring KPIs, informing stakeholders of deficiencies, improvements, and operational risks, and driving collaborative remediation
Identify, execute, enhance, and align controls to mitigate operational and compliance risks
Collect and consolidate demand and identify opportunities across business portfolios, business units, and the enterprise
Review, advise on, and develop communication plans for customers and internal stakeholders
Ensure alignment between stakeholders and customers across business process projects and services
Use data and analytics to provide insight into customer and business process performance and share best practices
Evaluate emerging technologies and lead continuous process improvement
Lead solution development, including business cases and benefits substantiation, and drive business requirements
Provide mentorship and guidance to the team and business partners
Plan and design business processes and recommend changes to improve business systems, activities, effectiveness, and efficiency
Ensure business risks are identified, measured, monitored, and controlled according to risk and compliance policies

Requirements

What you’ll need

Bachelor's degree; OR 4 additional years of relevant education and/or experience
8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies
Experience in implementing and sustaining change/improvements (change champion)
Extensive hands-on experience with Process Mapping and Modeling and creating and validating process documentation
Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices
Demonstrated experience with Lean, Business Process Management, or similar methodology
Demonstrated experience with utilizing various systems to collect and analyze data
Proven experience leading content management systems and letter/template automation in regulated industries
Strong ability to optimize correspondence processes for efficiency, compliance, and customer/member experience
Skilled in digital communication platforms, workflow automation, and system integration (e.g., Guidewire, Salesforce)
Strategic leader with business process or product ownership experience, driving requirements and delivery
Effective at change leadership, stakeholder influence, and vendor management
Innovative, data-driven mindset with knowledge of compliance and emerging automation/AI practices
Must not require immigration support or visa sponsorship now or in the future

Benefits

Comp & perks

Flexible work environment
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education assistance