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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in business process execution, optimization, and governance, with a strong focus on process mapping, risk management, and continuous improvement. Capable of leading cross-functional teams and aligning business strategies with operational processes to enhance effectiveness and efficiency.
Highest-signal resume keywords
Business Process ExecutionProcess Mapping And ModelingLean MethodologyRisk Management PracticesChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementProblem-Solving ToolsQuality ManagementData AnalysisProcess DocumentationGovernance Program DevelopmentBusiness Requirements DevelopmentStakeholder ReportingKey Performance IndicatorsProcess Re-Engineering
Soft Skills
Excellent CommunicationInfluencing SkillsMentorshipCollaborationLeadership Without Authority
Industry Keywords
Business Process ManagementOperational RisksCompliance PoliciesEmerging TechnologiesCustomer Alignment
About the role
Key responsibilities & impact- Establish and maintain governing bodies tied to Member Definition and Member Profile
- Lead planning for highly complex processes, including problem definition, requirements evaluation, design, testing, and implementation
- Develop business process deliverable program plans aligned with customer, business deliverable, and enterprise strategy
- Ensure alignment with customers and appropriate roadmaps
- Manage development and alignment of business deliverable processes and capabilities with business needs
- Advise strategically and develop end-user-focused process solutions
- Guide process re-engineering and technology implementation for process redesign and innovation
- Manage process performance through control limits, key performance indicators, stakeholder reporting, and collaborative improvement efforts
- Identify, execute, enhance, and align controls to mitigate operational and compliance risks
- Collect and consolidate demand and identify opportunities across business portfolios and the enterprise
- Develop communication plans and align communications with strategy
- Align internal stakeholders and customers across business process projects and services
- Use data and analytics to provide insight into customer and business process performance
- Evaluate emerging technologies and lead continuous process improvement
- Lead solution development, business cases, benefits substantiation, and business requirements for improvement initiatives
- Provide mentorship and guidance to team members and business partners
- Plan and redesign business processes to improve effectiveness and efficiency
- Ensure business risks are identified, measured, monitored, and controlled according to risk and compliance policies
Requirements
What you’ll need- Bachelor's degree; OR 4 years of relevant education and/or experience
- 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
- Experience applying quality management, process improvement, and problem-solving tools and methodologies
- Experience implementing and sustaining change/improvements
- Extensive hands-on experience with Process Mapping and Modeling and creating and validating process documentation
- Extensive experience applying process management standards and policies, applicable regulations, and risk management practices
- Demonstrated experience with Lean, Business Process Management, or similar methodology
- Demonstrated experience utilizing systems to collect and analyze data
- Experience establishing governance programs from the ground up and strengthening existing ones
- Experience with affiliate agreements, including accountability, data use, and shared responsibilities across entities
- Ability to lead peers and partners without direct authority
- Excellent communication and influencing skills
- US military experience gained through military service or as a military spouse/domestic partner
- Must not require immigration support or visa sponsorship now or in the future
Benefits
Comp & perks- Flexible work environment with office attendance 4 days per week
- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education assistance