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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business process optimization, including process mapping, risk management, and compliance within regulated environments. Proficient in leveraging data analytics and technology solutions to drive continuous improvement and stakeholder alignment.
Highest-signal resume keywords
Business Process OptimizationProcess Mapping And ModelingLean MethodologyData AnalyticsRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementProblem-Solving ToolsSQLExcelKPI DevelopmentDashboard CreationBusiness Process ManagementChange ManagementTechnology ImplementationCompliance Standards
Soft Skills
Analytical SkillsMentoringStakeholder CommunicationCollaborationLeadership
Tools & Technologies
Matter ManagementDocument ManagementWorkflow Automation PlatformsReporting ToolsAI Implementation
Industry Keywords
Legal OperationsProcess EngineeringOperational RiskCompliance RiskContinuous Improvement
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Provide lead planning for highly complex processes, including problem definition, requirements evaluation, design, testing, and implementation
- Develop business process deliverable program plans aligned with customer, business deliverable, and enterprise strategy
- Ensure alignment with customers and appropriate roadmaps
- Manage ongoing alignment and development of business deliverable processes and capabilities with business needs
- Serve as a strategic advisor and develop end-user-focused process solutions
- Guide process re-engineering and technology implementation to enable process redesign and innovation
- Manage process performance through control limits, key performance indicators, stakeholder reporting, and collaborative improvement efforts
- Identify, execute, enhance, and align controls to mitigate operational and compliance risks
- Collect and consolidate demand and identify opportunities across business portfolios and the enterprise
- Review and develop communication plans for customers and internal stakeholders
- Ensure alignment among stakeholders and customers across business process projects and services
- Use data and analytics to provide insight into customer and process performance and share best practices
- Evaluate emerging technologies and lead continuous process improvement efforts
- Lead solution development, including business cases, benefits substantiation, and business requirements for process improvement initiatives
- Provide mentorship and guidance to team members and business partners
- Plan and design business processes and recommend changes to improve business systems, activities, effectiveness, and efficiency
- Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures
Requirements
What you’ll need- Bachelor's degree; OR 4 years of relevant education and/or experience
- 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
- Experience applying quality management, process improvement, and problem-solving tools and methodologies
- Experience implementing and sustaining change/improvements
- Extensive hands-on experience with Process Mapping and Modeling and creating and validating process documentation
- Extensive experience applying process management standards and policies, applicable regulations, and risk management practices
- Demonstrated experience with Lean, Business Process Management, or similar methodology
- Demonstrated experience utilizing systems to collect and analyze data
- Experience leading process optimization and transformation initiatives in legal, compliance, risk, or other regulated environments
- Knowledge of legal operations technologies, including matter management, document management, and workflow automation platforms
- Experience leading change initiatives by aligning technology solutions with business objectives, Legal & Advisory strategy, and enterprise priorities
- Experience partnering with IT and technology teams to implement solutions, redesign workflows, communicate business value, and drive stakeholder adoption
- Experience implementing AI, automation, and technology-enabled process improvements
- Strong analytical, problem-solving, and business process design skills
- Experience using SQL, Sigma, Excel, and other reporting tools for ad hoc analysis and process investigation
- Experience developing KPIs, dashboards, and performance reporting
- Experience mentoring, developing, and coaching employees
- US military experience gained through military service or as a military spouse/domestic partner
- Must not require immigration support or visa sponsorship now or in the future
Benefits
Comp & perks- Flexible work environment with remote or hybrid flexibility for active-duty military spouses, consistent with applicable policy and business needs
- Relocation assistance is not available
- Pay incentives may be available based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Wellness programs
- Career path planning
- Continuing education assistance