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Business Process Owner Lead – Property Claims Process Optimization
USAA. Lead planning for highly complex business processes, including problem definition, requirements evaluation, design, testing, and implementation .
Posted 10/27/2026full-timeSan Antonio • Texas • United StatesSenior💰 $114,080 - $218,030 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in business process execution and optimization, with a strong focus on process mapping, data analysis, and compliance risk management. Capable of leading cross-functional teams through change while ensuring stakeholder alignment and delivering actionable insights.
Highest-signal resume keywords
Business Process ExecutionProcess Mapping and ModelingLean MethodologyData Analysis and KPI TrackingRisk Management Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process ImprovementProcess DocumentationQuality Management ToolsChange ManagementRegulatory ComplianceOperational Risk AssessmentEnd-to-End Operating ModelsRequirements DefinitionPerformance MetricsStakeholder Communication
Soft Skills
MentorshipStrategic AdvisingCross-Functional CollaborationProblem SolvingEffective Communication
Tools & Technologies
VisioPower BITableauSQLExcel
Industry Keywords
Property Claims CoverageClaims Handling PracticesBusiness Process ManagementOperational ComplianceEmerging Technologies
Tech Stack
Tools & technologiesSQLTableau
About the role
Key responsibilities & impact- Lead planning for highly complex business processes, including problem definition, requirements evaluation, design, testing, and implementation
- Develop business process deliverable program plans aligned with customer, business, and enterprise strategy
- Maintain alignment and development of business deliverable processes and capabilities with business needs
- Advise strategically and develop end-user-focused process solutions
- Guide process re-engineering and technology implementation for process redesign and innovation
- Manage process performance by developing control limits, monitoring KPIs, and informing stakeholders of deficiencies, improvements, and operational risks
- Identify, execute, enhance, and align controls to mitigate operational and compliance risks
- Collect and consolidate demand and identify opportunities across business portfolios and the enterprise
- Develop communication plans for customers and internal stakeholders
- Ensure alignment between stakeholders and customers across business process projects and services
- Use data and analytics to provide insight into customer and process performance and share best practices
- Evaluate emerging technologies and lead continuous process improvement
- Lead solution development, including business cases and benefits substantiation, and drive business requirements
- Provide mentorship and guidance to team members and business partners
- Design business processes and recommend changes to improve business systems, activities, effectiveness, and efficiency
- Ensure business risks are identified, measured, monitored, and controlled according to risk and compliance policies
Requirements
What you’ll need- Bachelor's degree; OR 4 additional years of relevant education and/or experience
- 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
- Experience applying quality management, process improvement, and problem-solving tools and methodologies
- Experience implementing and sustaining change/improvements
- Extensive hands-on experience with Process Mapping and Modeling and creating and validating process documentation
- Extensive experience applying process management standards and policies
- Comprehensive knowledge of applicable regulations and risk management practices
- Demonstrated experience with Lean, Business Process Management, or similar methodology
- Demonstrated experience using various systems to collect and analyze data
- Extensive property claims coverage experience, including coverage interpretation and complex coverage decisions
- Strong understanding of regulatory requirements, policy language, and claims handling practices
- Experience with process mapping/modeling tools such as Visio
- Ability to define and track KPIs and use data-driven insights
- Experience designing sustainable and compliant end-to-end operating models
- Experience guiding cross-functional teams through change and ensuring stakeholder alignment
- Ability to present business cases, risk assessments, and performance outcomes to senior leadership
- Ability to define requirements, prioritize features, and partner with IT/technical teams
- Proficiency with BI tools such as Power BI, Tableau, SQL, or Excel
- Ability to assess current-state processes and translate operational needs into clear, actionable, and compliant workflows
- US military experience through military service or a military spouse/domestic partner
- Must not require visa sponsorship or immigration support
Benefits
Comp & perks- Remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education assistance
- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors