Chief of Staff, Technology Risk

USAA

. Drive development and coordination of components within the overarching strategy for the Function .

Posted 10/9/2026full-timeUnited StatesLead💰 $114,080 - $218,030 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business strategy development and operational planning, with a strong focus on aligning processes to enterprise goals. Proven ability to lead cross-functional teams and communicate effectively with senior executives while managing complex projects and change initiatives.

Highest-signal resume keywords

Business Planning ConsultationProject ManagementFinancial Services AcumenChange ManagementExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Strategy DevelopmentOperational PlanningProject CoordinationRisk ManagementData AnalysisBudget ManagementRegulatory ComplianceStrategic Framework AlignmentProcess ImprovementExecutive Presentation Creation

Soft Skills

LeadershipInfluencingMotivating TeamsEffective CommunicationStrategic Thinking

Tools & Technologies

Microsoft Office SuiteSharePointExcelPowerPoint

Industry Keywords

Technology RiskFinancial ServicesBusiness ProcessesOperational EffectivenessChange Management Plans

About the role

Key responsibilities & impact

Drive development and coordination of components within the overarching strategy for the Function
Work with executive management to establish strategic and operational frameworks supporting short- and long-term business goals and key results
Develop processes to manage business strategic and operational planning
Align business processes and frameworks to enterprise strategy, processes, and frameworks
Partner with senior-level leaders across functions and channels to develop near- and long-term visions and roadmaps
Work with business leaders to manage transition from strategy to execution
Integrate change management plans, project documentation, and strategies for large, complex business-specific initiatives
Identify strengths and weaknesses and evaluate operational effectiveness by establishing best practices and management routines
Guide team members performing research and analysis
Support executive leadership by leading design, coordination, and governance of annual strategic and operational planning processes
Lead and motivate cross-functional team members in strategy and operational plan development and implementation
Ensure risks associated with business activities are identified, measured, monitored, and controlled according to risk and compliance policies and procedures

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
8 years of directly related business planning consultation experience, including developing business strategy for short-term and/or long-term goals
Experience influencing and managing communication to senior executives and internal colleagues through concise, official and regular updates on status, progress, strategies and roadmaps
Extensive experience in Project Management
Strong business acumen in financial services or related industry
Proven ability to balance strategic thinking with practical implementation skills
Experience working with clients/customers to realize business issues and develop a strategy for the business's direction from gathered insights
Prior experience working within an IT organization, preferably one focused on technology risk
Familiarity with technology-related processes and terminology
Expertise utilizing collaboration tools such as SharePoint and Microsoft Office Suite, including Excel and PowerPoint
Experience with pivot tables, resource budget management, and creating executive-level presentations
Ability to communicate effectively with senior executives
Ability to prepare materials for regulatory and financial audiences
Strong executive presence
Experience coordinating project deliverables with key team members, managing a book of work, and ensuring clear and consistent communication across teams
US military experience gained through military service or as a military spouse/domestic partner
Must not require immigration support or visa sponsorship now or in the future

Benefits

Comp & perks

Flexible work environment with remote or hybrid flexibility for active-duty military spouses, consistent with applicable policy and business needs
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Wellness programs
Career path planning
Continuing education assistance