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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in investigating and resolving auto liability claims, applying knowledge of P&C insurance products and claims procedures. Proficient in negotiation, communication, and problem-solving to facilitate effective claims resolution.
Highest-signal resume keywords
Auto Liability Claims ManagementNegotiation SkillsClaims InvestigationGuidewire ProficiencyInsurance Adjuster License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Auto Claims EvaluationComparative Negligence DeterminationDamage Evaluation DocumentationRisk AssessmentPolicy Language Interpretation
Soft Skills
Communication SkillsConflict ResolutionOrganizational SkillsProactive Problem SolvingMulti-tasking
Tools & Technologies
GuidewireClaims Management Systems
Certifications & Qualifications
Insurance Adjuster LicenseAICCPCU
Industry Keywords
P&C InsuranceAuto Physical DamageClaims ProceduresState Laws and RegulationsCustomer Service Experience
Tech Stack
Tools & technologiesGuidewire
About the role
Key responsibilities & impact- Investigate liability and apply appropriate coverage for moderately complex auto claims
- Evaluate, negotiate, and settle auto claims
- Negotiate liability for comparative negligence involving claimants or adverse carriers
- Identify coverage concerns, review prior loss history, and create SIU referrals when appropriate
- Gather information from police reports, recorded statements, witness statements, and multiple parties
- Resolve claims through proactive problem solving and decision making within authority guidelines and under moderate supervision
- Document damage evaluations, investigations, negotiations, and settlement decisions
- Collaborate with internal and external business partners and set expectations to facilitate claims resolution
- Support members, business partners, and claimants through varied communication channels and digital tools
- Apply knowledge of P&C insurance products, policy contracts, coverages, and claims procedures
- Apply intermediate knowledge of Auto Physical Damage to adjust claims
- Support workload surges and catastrophe response operations, including mandatory on-call dates and potential evening, weekend, and holiday work
- May travel for CAT deployments with minimal notice
- Handle higher-complexity claims and additional work as assigned
- Identify, measure, monitor, and control business risks in accordance with risk and compliance policies
Requirements
What you’ll need- High School Diploma or General Equivalency Diploma
- 1 year of customer service experience
- Progressive experience handling low complexity auto non-injury liability claims
- Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts
- Developing knowledge and understanding of auto claims contracts, case law, and state laws and regulations
- Demonstrated negotiation, investigation, communication, and conflict resolution skills
- Proficiency in prioritizing and multi-tasking, including navigating multiple business applications
- Successful completion of a job-related assessment may be required
- One or more years of auto liability claims experience managing claims from initial contact through resolution
- One year of experience managing a pending inventory with demonstrated organization and prioritization skills
- Proven experience with comparative negligence and shared liability determinations
- Strong analytical and communication skills, with ability to interpret policy language, assess coverages, and make sound decisions
- Proficiency with Guidewire or similar claims management systems
- Bachelor's degree or industry designation (e.g., AIC, CPCU) is a plus
- US military experience gained through military service or as a military spouse/domestic partner
- Must not require immigration support or visa sponsorship, including H-1B, TN, or STEM OPT Training Plans
Benefits
Comp & perks- Remote or hybrid flexibility may be available for active-duty military spouses, consistent with policy and business needs
- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental, and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education and professional development support