Claims Auto Adjuster – Mid-Level, Non-Injury

USAA

. Investigate liability and apply appropriate coverage for moderately complex, non-injury auto claims .

Posted 11/6/2026full-timeSan Antonio • Texas • United StatesJunior💰 $51,370 - $86,680 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in evaluating, negotiating, and settling auto liability claims while applying knowledge of P&C insurance products and claims procedures. Proficient in problem-solving, communication, and managing claims from initial contact through resolution.

Highest-signal resume keywords

Auto Liability Claims ManagementNegotiation SkillsClaims Evaluation and SettlementInsurance Adjuster LicenseGuidewire Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Auto Claims ContractsComparative NegligencePolicy-Language InterpretationCoverage AssessmentAnalytical Skills

Soft Skills

Communication SkillsConflict ResolutionProblem SolvingOrganization SkillsPrioritization Skills

Tools & Technologies

GuidewireClaims Management Systems

Certifications & Qualifications

Insurance Adjuster License

Industry Keywords

P&C InsuranceRisk ManagementCompliance PoliciesAuto Physical Damage KnowledgeCustomer Service Experience

Tech Stack

Tools & technologies

Guidewire

About the role

Key responsibilities & impact

Investigate liability and apply appropriate coverage for moderately complex, non-injury auto claims
Evaluate, negotiate, and settle auto claims
Negotiate liability for comparative negligence with claimants or adverse carriers
Identify coverage concerns, review prior loss history, and create SIU referrals when appropriate
Gather liability information from police reports, recorded statements, and witness statements
Resolve claims through proactive problem solving and decision making within authority guidelines and under moderate supervision
Document damage evaluations, investigations, negotiations, and settlement decisions
Collaborate with internal and external business partners and set expectations to facilitate claims resolution
Support members, business partners, and claimants through multiple communication channels and digital tools
Apply knowledge of P&C insurance products, policy contracts, coverages, and claims procedures
Adjust claims using intermediate Auto Physical Damage knowledge
Support workload surges and catastrophe response operations, including mandatory on-call dates and possible evening, weekend, or holiday work
Travel for CAT deployment with minimal notice when assigned
Handle claims of varying complexity and additional work as needed
Identify, measure, monitor, and control business risks in accordance with risk and compliance policies

Requirements

What you’ll need

High School Diploma or General Equivalency Diploma
1 year of customer service experience
Progressive experience handling low complexity auto non injury liability claims
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts
Developing knowledge and understanding of auto claims contracts, case law, and state laws and regulations
Demonstrated negotiation, investigation, communication, and conflict resolution skills
Proficient in prioritizing and multi-tasking, including navigating multiple business applications
Successful completion of a job-related assessment may be required
One or more years of auto liability claims experience managing claims from initial contact through resolution
One year of experience managing a pending inventory with demonstrated organization and prioritization skills
Experience with comparative negligence and shared liability determinations
Strong analytical and communication skills, policy-language interpretation, coverage assessment, and sound decision-making ability
Proficiency with Guidewire or similar claims management systems
US military experience gained through military service or as a military spouse/domestic partner
Must not require immigration support or visa sponsorship now or in the future

Benefits

Comp & perks

Pay incentives may be available based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education assistance
Remote or hybrid flexibility may be offered for active-duty military spouses, consistent with applicable policy and business needs