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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in consumer loan fulfillment and compliance, with a strong ability to manage complex customer relationships and execute high-risk transactions. Proficient in evaluating loan files and ensuring adherence to regulatory guidelines.
Highest-signal resume keywords
Consumer Loan Fulfillment ExperienceBank Loan Acquisition ExperienceKnowledge of Consumer Loan ProductsCustomer Relationship ManagementRisk and Compliance Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan Closing ProcessLoan File EvaluationCredit Criteria AssessmentFunding Documentation VerificationLien Perfection Duties
Soft Skills
Complex Problem SolvingEffective CommunicationCustomer Service Orientation
Certifications & Qualifications
High School DiplomaGeneral Equivalency Diploma
Industry Keywords
Regulatory GuidelinesInvestor GuidelinesConsumer Loan ProductsFinancial InstitutionUSAA
About the role
Key responsibilities & impact- Close and fulfill loans on a national basis from point of application through final loan fulfillment
- Review and evaluate loan files for qualification and fulfill the loan closing process
- Communicate with members, dealerships, financial institutions, and other third parties to ensure loans close and fulfill according to bank, investor, and regulatory guidelines
- Handle calls on complex member relationships and execute high-risk transactions
- Use established procedures to manage complex decision-making and resolve complex complaints and issues
- Evaluate loan files against credit criteria
- Verify customer payoffs, obtain or update purchase orders and title applications, and obtain dealer electronic checks
- Verify funding documentation in accordance with compliance, legal, regulatory, and investor guidelines
- Assist with lien perfection follow-up duties, prepare documents, and make outbound calls
- Identify, measure, monitor, and control business risks according to risk and compliance policies and procedures
Requirements
What you’ll need- High School Diploma or General Equivalency Diploma
- 1 year of customer contact experience in a call center environment managing customer relationships and products
- Knowledge of consumer loan products and services and applicable laws and regulations
- 1+ years recent experience in Consumer Loan Fulfillment experience at USAA or another Financial Institution
- 1+ years recent experience in Bank Loan Acquisition at USAA or another Financial Institution
- US military experience through military service or a military spouse/domestic partner
- Must not require immigration support or visa sponsorship now or in the future
- Must be willing to work in the office 4 days per week
- Must be based in San Antonio, TX, Phoenix, AZ, Tampa, FL, or Colorado Springs, CO
- Relocation assistance is not available
Benefits
Comp & perks- Flexible work environment
- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Wellness programs
- Career path planning
- Continuing education assistance