Corporate Impact Director – Civic Engagement

USAA

. Own and execute national and regional civic engagement strategies through complex, highly visible programs .

Posted 9/18/2026full-timeCharlotte • North Carolina • United StatesLead💰 $127,310 - $243,340 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing civic engagement strategies, managing philanthropic grantmaking, and cultivating relationships with diverse stakeholders. Proficient in leading process improvements, evaluating program impact, and delivering effective communications to senior leadership.

Highest-signal resume keywords

Civic Engagement Strategy DevelopmentPhilanthropic Grantmaking ManagementStakeholder Relationship ManagementCorporate Impact ReportingChange Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business DevelopmentProgram EvaluationMetrics DevelopmentBudget ManagementProcess ImprovementDue Diligence AssessmentKPI DefinitionResearch IntegrationPublic SpeakingFacilitation

Soft Skills

Detail-Oriented CommunicationCollaborationLeadershipRelationship CultivationFacilitation Skills

Tools & Technologies

Social MediaSurvey ToolsCommunication Platforms

Industry Keywords

Corporate Social ResponsibilityNonprofit ManagementCorporate CitizenshipImpact StorytellingThird-Party Alliances

About the role

Key responsibilities & impact

Own and execute national and regional civic engagement strategies through complex, highly visible programs
Develop initiatives involving third-party alliances and key internal stakeholders
Contribute to Corporate Impact team goals and objectives
Define strategy-area Logic Models, Outcomes, and Key Results
Oversee philanthropic grantmaking in alignment with policies and standards
Develop Memorandums of Understanding with defined KPIs
Manage nonprofit alliance relationships and philanthropic investment portfolios
Assess programs, grants, and nonprofit activities for due diligence and minimum requirements
Develop metrics and standards to evaluate investment and operational impact
Convene alliances to discuss needs, KPIs, impact, and collaboration opportunities
Conduct and integrate research in Corporate Impact focus areas
Collaborate with survey firms on research strategies
Cultivate relationships with local, national, community, and nonprofit organizations
Coordinate enterprise-wide communications and use technology and social media to strengthen engagement
Manage assigned budgets and resources
Lead and revise Corporate Impact policies and governance processes
Lead process-improvement initiatives and manage risk and compliance
Lead after-action reviews and apply lessons for continuous improvement
Contribute to external reporting and provide subject-matter expertise for communications and impact storytelling

Requirements

What you’ll need

Bachelor's degree in a business-related discipline, Public Relations, Communications, Human Resources, Corporate Social Responsibility, or a related field; OR 4 years of related experience in addition to the minimum experience may substitute for the degree
8 years of experience in business development, product development, business operations, or philanthropic leadership
Experience leading complex assignments to highly successful and sustainable outcomes
Track record of translating organizational vision to reality, business acumen, and process excellence
Experience managing third-party relationships accountable for results and high-quality outcomes
Experience developing and delivering detail-oriented communications to senior leadership
Extensive experience applying transformation and change management skills in corporate responsibility initiatives
Track record contributing to Corporate Impact reporting and corporate citizenship storytelling/cause marketing
Excellent writing, public speaking, and facilitation skills
Required travel up to 25%
USAA does not provide visa sponsorship; applicants must not require immigration support now or in the future

Benefits

Comp & perks

Flexible work environment with office attendance 4 days per week
Relocation assistance
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education assistance