FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a high-volume contact center, effectively utilizing communication and critical thinking to identify and address member needs while adhering to policies and procedures.
Highest-signal resume keywords
Customer Service ExperienceEffective CommunicationCritical ThinkingMulti-Tasking AbilityRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Call ManagementDigital Tools EducationPolicy AdherenceProbing QuestionsTask Prioritization
Soft Skills
EmpathyActive ListeningProfessionalismInterpersonal Skills
Tools & Technologies
Business Applications
Certifications & Qualifications
High School DiplomaGeneral Equivalency Diploma
Industry Keywords
Contact Center EnvironmentFinancial ServicesMember AcquisitionContinuous ImprovementRisk and Compliance Policies
About the role
Key responsibilities & impact- Handle inbound member calls in a high-volume, fast-paced contact center environment
- Use effective communication and probing questions to identify member needs
- Manage multiple tasks while navigating between systems and resources
- Provide relevant solutions while following written policies and procedures
- Advise and educate members on digital tools and resources
- Use critical thinking to determine additional member needs and solutions
- Attract new members and expand relationships with current members through product acquisition
- Provide exceptional member service through empathy, active listening, and professionalism
- Adhere closely to the assigned work schedule
- Assist members promptly and limit non-productive time through effective call management
- Participate in continuous improvement and development through coaching and collaboration with managers and team members
- Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures
Requirements
What you’ll need- High School Diploma or General Equivalency Diploma
- Up to 1 year of customer service, financial services member contact experience or military experience
- Strong interpersonal and communication skills
- Ability to prioritize and multi-task, including navigating through multiple business applications
- Successful completion of a job-related assessment is required
Benefits
Comp & perks- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education assistance
- Pay incentives may be available based on overall corporate and individual performance and at the discretion of the USAA Board of Directors
- Remote or hybrid flexibility may be available for active-duty military spouses, consistent with applicable policy and business needs