Customer Service Claims Representative

USAA

. Document First Notice of Loss by obtaining relevant information for claim investigation .

Posted 10/16/2026full-timeSan Antonio • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing claims processes in a fast-paced environment. Capable of navigating multiple systems and applications to support claims investigations and ensure compliance with risk policies.

Highest-signal resume keywords

Customer Service ExperienceActive Listening SkillsInsurance Adjuster LicenseMultitasking AbilityInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationLoss ReportingDamage AssessmentRisk MonitoringBusiness Application Navigation

Soft Skills

Verbal CommunicationWritten CommunicationCollaborationTime ManagementProblem Solving

Certifications & Qualifications

Insurance Adjuster License

Industry Keywords

Claims ProcessingCatastrophe ResponseHigh-Volume Contact CenterWorkload ManagementCompliance Policies

About the role

Key responsibilities & impact

Document First Notice of Loss by obtaining relevant information for claim investigation
Set up appropriate services to proactively move claims forward within role scope and expectations
Create loss reports, state or verify coverage, and initiate damage assessment methods
Answer claims-process questions and set expectations for next steps
Resolve status inquiries and route matters to handling adjusters when necessary
Handle back-to-back calls in a fast-paced, high-volume contact center across multiple channels
Navigate multiple systems and programs while maintaining engaging member interactions
Adhere closely to assigned work schedules and manage call time effectively
Participate in coaching, collaboration, continuous improvement, and professional development
Support workload surges and catastrophe response operations, including mandatory on-call work
Assign or initiate emergency services when required for specific claims
Handle various claims loss notices and inquiries, including higher-complexity matters
Identify, measure, monitor, and control business risks in accordance with risk and compliance policies

Requirements

What you’ll need

High School Diploma or GED
Up to 1 year of customer service or military experience
Active listening, verbal, and written communication skills
Ability to prioritize and multitask while navigating multiple business applications
Interpersonal skills and ability to collaborate effectively in a fast-paced team environment
Successful completion of a job-related assessment may be required
May require acquisition and maintenance of an insurance adjuster license within 90 days and 3 attempts, as required by work assignment
Availability for varying schedules, including some nights and weekends
Ability to support mandatory on-call dates and potential evening, weekend, and holiday work during catastrophe response
Ability to travel with minimal notice for assigned catastrophe deployments
US military experience through military service or a military spouse/domestic partner is a preferred qualification

Benefits

Comp & perks

Comprehensive, fully paid five-week training program, including training materials, licensing costs, class discussions, hands-on training, e-learning modules, and instructor-led guidance
Shift premium pay for eligible evening, overnight, weekend, and early-morning hours
Medical, dental, and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off with paid holidays
16 paid volunteer hours
Wellness programs
Career path planning
Continuing education
Remote or hybrid flexibility may be available for active-duty military spouses, subject to policy and business needs
USAA-provided insurance adjuster licensing materials and fees