Customer Service Claims Representative

USAA

. Provide claims service for members regarding initial contact on Auto First Notice of Loss claims .

Posted 11/4/2026full-timeSan Antonio • Texas • United StatesMid-LevelSenior💰 $43,750 - $45,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in claims processing, including effective communication, active listening, and the ability to manage multiple tasks in a fast-paced environment. Capable of adhering to compliance policies and procedures while providing empathetic support during claims investigations and catastrophe response operations.

Highest-signal resume keywords

Customer Service ExperienceActive Listening SkillsInsurance Adjuster LicenseClaims ProcessingMulti-Tasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims DocumentationLoss ReportingDamage AssessmentRisk MonitoringBusiness Application Navigation

Soft Skills

Verbal Communication SkillsWritten Communication SkillsInterpersonal SkillsCollaboration SkillsEmpathy

Certifications & Qualifications

Insurance Adjuster License

Industry Keywords

Claims ServiceFirst Notice of LossCatastrophe Response OperationsCompliance PoliciesHigh-Volume Contact Center

About the role

Key responsibilities & impact

Provide claims service for members regarding initial contact on Auto First Notice of Loss claims
Respond to status inquiries from various parties
Document reported losses
Set appropriate expectations and provide proactive communications, advice, and empathy
Obtain relevant information for effective claim investigation
Set up appropriate services to proactively move claims forward within role scope
Create loss reports, state or verify coverage, and initiate damage assessment
Answer claims-process questions and explain next steps
Resolve status inquiries and route them to handling adjusters when necessary
Handle back-to-back calls in a fast-paced, high-volume contact center across multiple systems and channels
Adhere closely to assigned work schedules and manage call time effectively
Participate in coaching, collaboration, continuous improvement, and development
Support workload surges and catastrophe response operations, including on-call work
Assign or initiate emergency services when required
Potentially travel for catastrophe deployments with minimal notice
Handle various claims loss notices and inquiries, including higher-complexity matters
Identify, measure, monitor, and control business risks according to risk and compliance policies and procedures

Requirements

What you’ll need

High School Diploma or General Equivalency Diploma
Up to 1 year of customer service or military experience
Active listening, verbal, and written communication skills
Ability to prioritize and multi-task while navigating multiple business applications
Interpersonal skills and ability to collaborate effectively in a fast-paced team environment
Successful completion of a job-related assessment may be required
May require acquisition and maintenance of an insurance adjuster license within 90 days and 3 attempts, as required by work assignment
Ability to work varying schedules, including some nights and weekends
Ability to support mandatory on-call dates and potential evening, weekend, and holiday work during catastrophe response operations

Benefits

Comp & perks

Fully paid four-month training program
Training materials, licensing costs, class discussions, hands-on training, e-learning modules, and instructor-led guidance
Opportunity to work offsite 2 days a week after six months in-office
Shift premium pay for eligible evening, overnight, weekend, and early-morning hours
Medical, dental, and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off
Paid holidays
16 paid volunteer hours
Wellness programs
Career path planning
Continuing education
Potential pay incentives based on corporate and individual performance