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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Digital Product Management, focusing on AI Virtual Assistant capabilities and user experience optimization. Proficient in leveraging analytics and market research to drive product strategy and enhance customer engagement across digital platforms.
Highest-signal resume keywords
Digital Product ManagementAgile MethodologiesConversational AI ExperienceUser Experience DesignData-Driven Insights
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product StrategyProcess ImprovementAnalyticsMarket ResearchKPI AnalysisRisk ManagementBusiness Case DevelopmentDigital Banking ProductsCustomer Experience MetricsConversational Design Principles
Soft Skills
Effective CommunicationStakeholder EngagementCollaborationInfluencing SkillsRelationship Building
Tools & Technologies
Digital SolutionsWeb PlatformsMobile PlatformsChatbot TechnologiesMessaging Products
Industry Keywords
Insurance IndustryFinancial ServicesSelf-Service CapabilitiesCustomer EngagementOperational Metrics
About the role
Key responsibilities & impact- Support the strategy, roadmap, and ongoing enhancement of AI Virtual Assistant capabilities
- Translate member, business, and operational needs into product requirements, features, and user experiences
- Drive initiatives from discovery through implementation and validation
- Partner with business, technology, user experience, operations, analytics, and other stakeholders to deliver innovative and scalable digital solutions
- Leverage member feedback, market research, competitive intelligence, and industry trends to identify opportunities that improve self-service capabilities and member experiences
- Analyze product performance using KPIs, KRIs, operational metrics, and data-driven insights
- Develop business cases, success measures, and supporting analyses to evaluate product opportunities and inform prioritization decisions
- Build and maintain collaborative relationships with stakeholders and business partners
- Communicate product strategies, recommendations, insights, and progress updates through presentations and other effective communication
- Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures
Requirements
What you’ll need- Bachelor's degree; OR 4 years of additional related experience beyond the minimum required may be substituted in lieu of a degree
- 4 years of experience in digital and/or technology product management, including experience in product strategy, planning, innovation, user experience, process improvement, analytics, and/or research and testing
- Customer contact channel experience within the insurance or financial services industry may be substituted for up to 1 year of the required product management experience
- Demonstrated ability to develop, present, influence, and communicate business decisions and recommendations across a variety of stakeholders
- Working knowledge of Agile methodologies and experience collaborating within Agile delivery environments
- Experience developing and managing digital banking products and experiences across web and mobile platforms
- Experience supporting Virtual Assistant, Conversational AI, chatbot, or messaging products, including the delivery of customer-facing digital experiences
- Knowledge of conversational design principles, customer self-service strategies, and digital engagement best practices
- Experience leveraging customer experience metrics, analytics, and performance insights to drive continuous product optimization and improve business outcomes
- US military experience gained through military service or gained as a military spouse / domestic partner
- Must not require visa sponsorship or immigration support now or in the future
Benefits
Comp & perks- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education assistance
- Pay incentives may be available based on overall corporate and individual performance and at the discretion of the USAA Board of Directors
- Remote or hybrid flexibility may be offered for active-duty military spouses, consistent with applicable policy and business needs