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Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Support defining, maturing, and coordinating delivery of the Enterprise Workflow Solutions strategy
- Assess the current workflow toolset and motivate modernization onto the identified new platform
- Support the journey to re-engineer business operational workflows
- Leverage research, business and market intelligence, and data-driven insights to identify opportunities and propose solutions
- Create and maintain product roadmaps and improve performance
- Translate product and experience opportunities into initiatives, requirements, and features
- Drive execution strategy from identified opportunities
- Shepherd opportunities from idea to market validation with Business, UX, Technology, Operations, Marketing, and other stakeholders
- Create business case artifacts and hypotheses for scoping opportunities
- Analyze and report product and experience performance against KPIs and KRIs
- Generate insights to inform product and technology improvements
- Develop relationships with business partners, members, and stakeholders to understand current and future needs
- Prepare presentations and communications explaining complex concepts to diverse audiences
- Research industry best practices and trends
- Apply knowledge of Business, Technology, UX, and relevant experiences and processes
- Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures
Requirements
What you’ll need- Bachelor's degree; OR 4 years of relevant education and/or experience
- 4 years Digital/Technology Product Management experience, including experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing
- 1 year of Customer Contact Channel experience within Insurance or Financial services industry may replace 1 year of the minimum experience required
- Demonstrated ability to effectively develop, present, influence, and communicate business decisions
- Knowledge of Agile Methodology
- Written/verbal communication and presentation skills for executives, business stakeholders, developers, and process engineers
- Experience in continuous improvement and iterative development of pragmatic solutions
- Experience with enterprise-focused technologies such as Salesforce, ServiceNow, Enterprise Worklist (EWL), Conversant, EVA, or other CRMs
- Experience with workflow modeling platforms such as Flowable, Pega, or Appian
- US military experience gained through military service or as a military spouse/domestic partner
- Must not require immigration support now or in the future; USAA does not provide visa sponsorship
Benefits
Comp & perks- Remote or hybrid flexibility may be offered for active-duty military spouses, consistent with applicable policy and business needs
- Pay incentives may be available based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Wellness programs
- Career path planning
- Continuing education assistance