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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Digital/Technology Product Management, focusing on strategy, user experience, and analytics. Proficient in applying Agile Methodology and leveraging data-driven insights to optimize product performance and stakeholder communication.
Highest-signal resume keywords
Digital/Technology Product ManagementAgile MethodologyCustomer Contact Channel ExperienceData-Driven InsightsPerformance Measurement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ManagementEvent-Driven DecisioningPerformance MeasurementKPI AnalysisProcess EngineeringUser ExperienceResearch/TestingContinuous OptimizationGovernanceRisk Management
Soft Skills
CollaborationCommunicationProblem SolvingStakeholder EngagementPresentation Development
Industry Keywords
InsuranceFinancial ServicesMarket IntelligenceMember-Centric ExperiencesOperational RigorIndustry Best PracticesInnovationStrategy/PlanningCustomer Pain PointsData Preparation
About the role
Key responsibilities & impact- Support discovery, delivery, and performance for a centralized decisioning and orchestration platform
- Collaborate with internal stakeholders and partners to deliver member-centric experiences across service, advice, and deepening offerings
- Partner with engineering, data, and experience teams to operationalize event-driven decisioning
- Apply product management discipline, experimentation, and continuous optimization
- Establish governance, performance measurement, and operational rigor for enterprise-scale execution
- Leverage research, business and market intelligence, and data-driven insights to identify opportunities and propose solutions
- Create and maintain product roadmaps and improve performance
- Prepare data and materials for presentations and stakeholder communications
- Collaborate with stakeholders to formulate product strategies
- Identify opportunities and solve customer pain points
- Analyze and report product and experience performance against KPIs/KRIs
- Research industry best practices and trends
- Apply knowledge of business, technology, UX, relevant experiences and processes, and product management
- Identify, measure, monitor, and control risks in accordance with policies and procedures
Requirements
What you’ll need- Bachelor's degree; OR 4 years of relevant education and/or experience
- 2 years Digital/Technology Product Management experience, including Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing
- 1 year of Customer Contact Channel experience within the Insurance or Financial services industry may replace 1 year of the minimum experience required
- Experience developing presentations to communicate complex concepts to a diverse audience
- Knowledge of Agile Methodology
- Must not require immigration support or visa sponsorship now or in the future, including H-1B, TN, and STEM OPT Training Plans
- U.S. military experience gained through military service or as a military spouse/domestic partner is a differentiator
Benefits
Comp & perks- Remote or hybrid flexibility may be available for active-duty military spouses, consistent with policy and business needs
- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education assistance