Digital Product Manager Lead

USAA

. Lead discovery, delivery, and performance of digital and technology products and experiences for USAA and its members .

Posted 10/22/2026full-timeUnited StatesSenior💰 $143,320 - $273,930 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Digital and Technology Product Management, focusing on strategy, user experience, and data-driven insights to optimize product performance and customer experiences. Proven ability to lead cross-functional teams, develop business cases, and communicate complex concepts effectively.

Highest-signal resume keywords

Digital Product ManagementUser Experience DesignData AnalysisStakeholder InfluenceBusiness Case Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyMarket IntelligenceKPI AnalysisRisk ManagementProcess EngineeringResearch TechniquesProduct RoadmappingAgile MethodologiesDesign ThinkingUser Centered Design

Soft Skills

Exceptional CommunicationPresentation SkillsMentoringProblem SolvingCollaboration

Tools & Technologies

CRM PlatformsWorkflow Orchestration ToolsRouting TechnologiesDigital Servicing CapabilitiesAuthentication Solutions

Industry Keywords

Digital ProductsTechnology PlatformsCustomer ExperienceOperational ExcellenceContact Center Ecosystems

About the role

Key responsibilities & impact

Lead discovery, delivery, and performance of digital and technology products and experiences for USAA and its members
Collaborate with internal stakeholders and partners to solve complex problems and optimize internal and external customer experiences
Design and drive implementation of multi-platform technology and digital solutions
Optimize existing products and experiences across delivery channels and platforms to drive KPIs and KRIs
Apply User Centered Design and Design Thinking methodologies
Develop product strategy, vision, and goals for complex, enterprise-level digital and technology products
Ensure strategic alignment across products, stakeholders, suppliers, and customers
Use research, business and market intelligence, and data-driven insights to identify opportunities and improve performance
Create and maintain product roadmaps and translate opportunities into requirements, epics, and features
Guide complex product opportunities from ideation through market validation with Business, UX, Technology, Operations, Marketing, and other stakeholders
Develop and defend product investment business cases and hypotheses
Analyze and report product performance against KPIs and KRIs
Guide teams in generating insights and implementing product improvements
Prepare presentations and facilitate product definition, concept, collaboration, discovery, development, delivery, and validation sessions
Conduct internal and external research and situational analysis to apply industry best practices and trends
Manage ambiguity, influence stakeholders, drive clarity, and establish execution plans
Maintain expert knowledge of business, technology, UX, product management, and relevant processes
Mentor team members, serve as an escalation point, and ensure issues are resolved
Identify, measure, monitor, and control risks in accordance with risk and compliance policies

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
8 years of Digital/Technology Product Management experience, including experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience in those areas
Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications, data analysis, and research techniques and standards
Proven track record developing, influencing, presenting, and communicating highly complex business, digital, or technology concepts to cross-functional teams, non-technical users, and senior leadership
Exceptional written/verbal communication and presentation skills
Experience developing executive-facing business cases, investment recommendations, and strategic proposals
Experience working with contact center, servicing, customer experience, or operational excellence teams
Knowledge of contact center ecosystems, CRM platforms, authentication and identity solutions, workflow orchestration tools, servicing platforms, routing technologies, conversational capabilities, and digital servicing capabilities
Demonstrated success leading enterprise initiatives requiring influence across multiple organizations without direct ownership of delivery teams
Comfort operating in ambiguity and creating clarity where direction, ownership, or solutions are not well-defined
US military experience through military service or as a military spouse/domestic partner is optional
Must not require immigration support or visa sponsorship, including H-1B, TN, or STEM OPT Training Plans

Benefits

Comp & perks

Flexible work environment with remote or hybrid flexibility for active-duty military spouses, consistent with policy and business needs
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Comprehensive medical, dental, and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Wellness programs
Career path planning
Continuing education and professional development support