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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Digital and Technology Product Management, with a strong focus on Strategy, User Experience, and Analytics. Proven ability to lead cross-functional teams, optimize product performance, and drive alignment across multiple stakeholders.
Highest-signal resume keywords
Digital Product ManagementUser Experience DesignProduct Strategy DevelopmentAPI-Enabled SolutionsVendor Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Roadmap CreationData AnalysisMarket ResearchProcess EngineeringBusiness Case DevelopmentKPI AnalysisDesign ThinkingUser Centered DesignInvestment Account AggregationMoney Movement Capabilities
Soft Skills
Cross-Functional CommunicationInfluencing Without AuthorityMentoringFacilitationProblem Solving
Tools & Technologies
Digital PlatformsBrokerage ToolsFintech SolutionsThird-Party PlatformsAPI Management
Industry Keywords
BrokerageWealth ManagementBankingFintechRisk Management
About the role
Key responsibilities & impact- Lead discovery, delivery, and performance of digital and technology products and experiences for USAA and its members
- Support Brokerage Servicing and Trading capabilities, including money movement, account funding, external account connectivity, investment account aggregation, and advisor enablement
- Partner with Brokerage Operations, advisors, technology teams, enterprise channel owners, and third-party platform providers
- Design and drive implementation of multi-platform technology and digital solutions
- Optimize products and experiences across delivery channels and platforms to drive KPIs and KRIs
- Employ User Centered Design and Design Thinking methodologies
- Develop product strategy, vision, and goals for complex, significant-scope products with portfolio-level or enterprise reach
- Identify opportunities using research, business and market intelligence, and data-driven insights
- Create and maintain product roadmaps and improve performance
- Translate product and experience opportunities into initiatives, requirements, epics, and features; drive execution strategy
- Shepherd complex product opportunities from idea to market validation with business, UX, technology, operations, marketing, and other stakeholders
- Drive, quantify, and defend product investments through business cases and hypotheses
- Analyze and report product performance against KPIs and KRIs; share best practices
- Generate insights to identify improvement opportunities and ensure improvements are implemented
- Prepare presentations and facilitate product definition, concept, collaboration, discovery, development, delivery, and validation sessions
- Conduct internal and external research and situational analysis to apply industry best practices and trends
- Manage ambiguity, drive clarity, solutions, and execution plans among teams and stakeholders
- Maintain expert knowledge of business, technology, UX, relevant experiences and processes, and Product Management
- Provide guidance and mentoring to team members and act as an escalation point
- Identify, measure, monitor, and control business risks in accordance with risk and compliance policies and procedures
Requirements
What you’ll need- Bachelor’s degree OR 4 years of related experience may be substituted in lieu of degree; 12 years of relevant experience without a bachelor’s degree
- 8 years of Digital/Technology Product Management experience, including Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an advanced degree and 6 years of such experience
- Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications, data analysis, and research techniques and standards
- Proven track record developing, influencing, presenting, and communicating highly complex business, digital, or technology concepts to cross-functional teams, non-technical users, and senior leadership
- US military experience through military service or a military spouse/domestic partner
- Experience leading digital product strategy, implementation, and optimization for brokerage, wealth management, investing, banking, or fintech platforms
- Experience owning money movement and account connectivity capabilities, including ACH transfers, external account linking, account aggregation, wire transfers, account funding, and transfer of assets
- Experience delivering advisor-facing tools and capabilities
- Experience partnering with third-party platform providers and managing complex vendor relationships
- Experience defining and delivering API-enabled and platform-based solutions across multiple technology teams and business stakeholders
- Ability to influence cross-functional partners and drive alignment across multiple organizations, priorities, and delivery teams without direct authority
- Must not require immigration support or visa sponsorship now or in the future
Benefits
Comp & perks- Flexible work environment with remote or hybrid flexibility for active-duty military spouses, consistent with applicable policy and business needs
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education
- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors