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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Digital and Technology Product Management, with a strong focus on User Experience Design, Data-Driven Decision Making, and Strategic Product Development. Proven ability to lead cross-functional teams, optimize customer experiences, and manage product performance against KPIs and KRIs.
Highest-signal resume keywords
Digital Product ManagementUser Experience DesignData-Driven Decision MakingProduct Strategy DevelopmentStakeholder Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital Product ManagementUser Experience DesignData AnalysisProduct StrategyMarket ResearchBusiness Case DevelopmentPerformance AnalysisProduct RoadmappingRisk ManagementCompliance Monitoring
Soft Skills
Problem-SolvingAdaptabilityAccountabilityCommunicationCollaboration
Tools & Technologies
Adobe AnalyticsGlassboxJiraAsanaTrello
Industry Keywords
Digital SolutionsTechnology ProductsUser Centered DesignDesign ThinkingCross-Functional Collaboration
About the role
Key responsibilities & impact- Lead discovery, delivery, and performance of digital and technology products and experiences for USAA and its members
- Collaborate with internal stakeholders and partners to solve complex problems and optimize customer experiences
- Design and drive implementation of multi-platform technology and digital solutions
- Optimize existing products and experiences across delivery channels and platforms to drive KPIs and KRIs
- Apply User Centered Design and Design Thinking methodologies to bring digital and technology products to market
- Develop product strategy, vision, and goals and ensure strategic alignment across stakeholders, suppliers, and customers
- Use research, business and market intelligence, and data-driven insights to identify opportunities and maintain roadmaps
- Translate customer needs and other inputs into initiatives, requirements, epics, and features and drive execution strategy
- Shepherd complex and strategic product opportunities from idea through market validation
- Quantify and defend product investments through business cases and hypotheses
- Analyze and report product performance against KPIs and KRIs and share best practices
- Guide teams in generating insights and implementing product improvements
- Prepare presentations and facilitate product definition, concept, collaboration, discovery, development, delivery, and validation sessions
- Conduct internal and external research and situational analysis to apply industry best practices and trends
- Manage ambiguity, influence stakeholders, drive clarity, and establish execution plans
- Maintain expert knowledge of business, technology, UX, relevant experiences and processes, and Product Management
- Provide guidance and mentoring to team members and act as an escalation point
- Ensure business risks are identified, measured, monitored, and controlled according to risk and compliance policies
Requirements
What you’ll need- Bachelor's degree; OR 4 years of relevant education and/or experience
- 8 years Digital/Technology Product Management experience, including Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience in these areas
- Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications, data analysis and research techniques and standards
- Proven track record developing, influencing, presenting and communicating highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership
- Proficiency in data-driven decision-making and advanced experience using digital measurement tools such as Adobe Analytics, Glassbox, or similar
- Demonstrated success launching and managing digital products from conception to deployment
- Deep understanding of user experience design
- Hands-on experience with project management and collaboration tools like Jira, Asana, and Trello
- Exceptional verbal and written communication skills to articulate product vision to executive stakeholders and execution teams
- Proactive problem-solving abilities, high adaptability, and accountability for the product's success
- US military experience through military service or a military spouse/domestic partner
- Must not require immigration support now or in the future, including H-1B, TN, and STEM OPT Training Plans
Benefits
Comp & perks- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education
- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Relocation assistance is not available for this position