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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Digital and Technology Product Management, utilizing Human-Centered Design and Design Thinking methodologies to optimize customer experiences and drive performance across multiple platforms. Proficient in developing business cases, leveraging data-driven insights, and collaborating with diverse stakeholders to deliver impactful solutions.
Highest-signal resume keywords
Digital/Technology Product ManagementAgile MethodologyData-Driven InsightsBusiness Case DevelopmentCustomer Contact Channel Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Human-Centered DesignDesign ThinkingPerformance ManagementKPI AnalysisMarket ValidationProcess EngineeringAnalyticsResearch/TestingInvestment ProposalsROI Analysis
Soft Skills
Analytical ThinkingCommunicationInfluencing StakeholdersSelf-Starter MentalityCollaboration
Tools & Technologies
Generative AIEmerging Technologies
Industry Keywords
InsuranceFinancial ServicesBusiness IntelligenceRisk ManagementCompliance Policies
About the role
Key responsibilities & impact- Perform discovery, delivery, and performance management of digital and technology products and experiences
- Collaborate with internal stakeholders and partners to solve complex problems and optimize customer experiences
- Design and drive implementation of multi-platform technology and digital solutions
- Optimize and improve products and experiences across channels and platforms to drive KPIs and KRIs
- Apply Human-Centered Design and Design Thinking methodologies
- Use research, business and market intelligence, and data-driven insights to identify opportunities and propose solutions
- Create and maintain product roadmaps
- Translate customer needs and other inputs into problems, gaps, requirements, and features
- Drive execution strategy and shepherd opportunities from idea through market validation
- Collaborate with Business, UX, Technology, Operations, Marketing, and subject-matter experts
- Create business case artifacts and hypotheses
- Analyze and report product performance against KPIs and KRIs
- Generate insights using varied tools and resources to identify improvement opportunities
- Develop relationships with business partners, members, and stakeholders to understand business needs
- Prepare presentations and communications for diverse audiences
- Research industry best practices and trends
- Maintain knowledge of Business, Technology, UX, and relevant experiences and processes
- Identify, measure, monitor, and control risks in accordance with risk and compliance policies
Requirements
What you’ll need- Bachelor's degree; OR 4 years of relevant education and/or experience
- 4 years Digital/Technology Product Management experience, including Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing
- 1 year of Customer Contact Channel experience within Insurance or Financial services industry may replace 1 year of the minimum experience required
- Ability to effectively develop, present, influence, and communicate business decisions
- Knowledge of Agile Methodology
- Exceptional self-starter mentality and ability to drive work independently in ambiguous environments
- Strong analytical and critical thinking skills with experience translating data into actionable business recommendations
- Experience developing business cases, investment proposals, ROI analysis, and executive-level recommendations
- Ability to leverage generative AI and emerging technologies
- Ability to influence stakeholders without direct authority across business, technology, design, and operational teams
- Must not require immigration support now or in the future, including H-1B, TN, or STEM OPT Training Plans
Benefits
Comp & perks- Flexible work environment with office attendance 4 days per week
- Relocation assistance is not available
- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education assistance