Director, Business and Data Analytics – P&C Digital Experience Transformation

USAA

. Lead strategic, tactical, operational, and financial responsibilities for data storage, preparation, exploration, information governance, analytics, and information delivery .

Posted 10/2/2026full-timeUnited StatesLead💰 $164,780 - $314,960 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data management, analytics, and information governance, with a strong focus on delivering strategic insights and driving business outcomes. Proven ability to lead high-performing teams and influence cross-functional stakeholders in a complex financial services environment.

Highest-signal resume keywords

Data ManagementAnalytics LeadershipAgile MethodologiesBusiness AcumenPeople Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisInformation GovernanceProject ManagementBusiness Requirements DefinitionData ReportingStatistical AnalysisQuantitative AnalysisRisk ManagementAdvanced Data Delivery TechniquesGenerative AI

Soft Skills

Effective CommunicationInfluencing DecisionsProblem ResolutionCollaborationStrategic Thinking

Tools & Technologies

GitHub CopilotAnalytics PlatformsData Engineering ToolsBusiness Intelligence ToolsContact Center Operations Tools

Industry Keywords

Financial ServicesP&C Digital OperationsData GovernanceEmerging TrendsComplex Projects

About the role

Key responsibilities & impact

Lead strategic, tactical, operational, and financial responsibilities for data storage, preparation, exploration, information governance, analytics, and information delivery
Oversee subfunction strategy for delivering information and analytics platforms and solutions to stakeholders and cross-functional partners
Manage the end-to-end process of information management, analytics, and delivery
Evaluate and integrate industry trends and best practices into processes, technology, and strategic plans
Provide thought leadership and systems thinking for data, information, and application architecture decisions
Lead data reporting, identify reporting opportunities, deliver analytics and complex projects, retire reports, and promote advanced self-service capabilities
Provide strategic insights to senior leaders and key stakeholders
Set analytic direction and execute strategies that influence business and drive change
Oversee innovation, prioritize work, manage capacity, and assist with problem resolution
Oversee information delivery experience and risks, ensuring understanding of business processes, supporting data and applications, and findings and recommendations
Identify opportunities to use advanced data delivery and business solution techniques to resolve business issues
Ensure business activity risks are identified, measured, monitored, and controlled according to risk and compliance policies

Requirements

What you’ll need

Bachelor's degree in Statistics, Mathematics, Operations Research, Engineering, or quantitative field; OR 4 years of relevant education and/or experience
8 years data and analytics related experience, generating results in a complex financial services organization
3 years of people leadership experience in building, managing and/or developing high-performing teams
Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals
Strong business acumen in measuring business outcomes, business operations, industry practices and emerging trends
Experience leading projects using Agile methodologies
Experience conducting moderately large scale data analysis using internal and external data to support business decision making
Proven ability to tell a story through data and communicate effectively with executive level leadership
Experience leading teams responsible for defining business requirements, project scope, use cases, acceptance criteria, delivery roadmaps, and measurable outcomes for complex data and technology initiatives
Strong knowledge of P&C digital and contact center operations, including transactional, behavioral, operational, and performance data
Demonstrated success partnering with and influencing cross-functional stakeholders, including technology, architecture, product management, operations, data engineering, analytics, and risk teams
Experience developing or prototyping new analytical capabilities, data sources, or tools and transitioning successful concepts into scalable, sustainable solutions
Experience applying generative AI, coding assistants, analytical agents, or automation tools such as GitHub Copilot
US military experience gained through military service or as a military spouse/domestic partner
Must not require immigration support or visa sponsorship, including H-1B, TN, or STEM OPT Training Plans

Benefits

Comp & perks

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Remote or hybrid flexibility for active-duty military spouses, consistent with applicable policy and business needs