Director, Business Process Ownership

USAA

. Oversee a team of business professionals responsible for end-to-end ownership of assigned processes .

Posted 10/22/2026full-timeUnited StatesLead💰 $127,310 - $243,340 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business process management, including the application of methodologies such as Agile, Six Sigma, and Lean to drive continuous improvement and operational efficiency. Proven ability to lead teams, manage complex processes, and ensure compliance with risk management practices.

Highest-signal resume keywords

Business Process ManagementTeam LeadershipProcess Improvement MethodologiesOperational Risk ManagementPerformance Metrics Evaluation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process ExecutionProcess EngineeringAgile MethodologySix SigmaLean MethodologyWaterfall MethodologyPerformance Metrics AssessmentRisk Management PracticesData AnalyticsCompliance Standards

Soft Skills

Organizational AgilityCollaborationCoachingStakeholder EngagementPartnership Development

Industry Keywords

Process OwnershipContinuous ImprovementGovernance ProcessesMarket Research OperationsVendor Management

About the role

Key responsibilities & impact

Oversee a team of business professionals responsible for end-to-end ownership of assigned processes
Guide collaboration with enterprise partners to develop business rules, gather requirements and artifacts, and manage processes
Capture, document and sustain assigned processes
Maintain compliance with policies, procedures and regulations
Lead process ownership efforts and improve business results by identifying process gaps and opportunities, recommending solutions, and monitoring key process performance indicators
Define and prioritize backlogs, present business cases for funding, and ensure execution of deliverables
Define, develop and evaluate performance metrics and engage stakeholders on measures of success
Oversee reporting, data and analytics to measure process and project performance and inform stakeholders
Diagnose and resolve risk opportunities and influence business processes to address risk
Collaborate with process stakeholders using Agile, Six Sigma, Lean and Waterfall methodologies
Identify business process risks and ensure controls are captured, documented, sustained and mitigated
Build and oversee a team through recruiting, development, retention, coaching, support and performance management
Evaluate emerging technologies and lead continuous process improvement efforts
Ensure business activity risks are identified, measured, monitored and controlled according to risk and compliance policies

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
3 years of direct team lead, supervisory or management experience
Experience leading and/or participating in programs/projects and business process owner/consultant efforts in a dynamic environment
Extensive experience applying process management methodologies, standards and policies within a regulated environment
Knowledge of operational risk management practices
Organizational agility and demonstrated ability to develop partnerships across a complex business landscape while utilizing/implementing Lean and continuous improvement methodologies
Experience gathering and assessing performance metrics to ensure efficient and effective processes
Experience managing and leading teams overseeing market research operations, data environments, vendor management, budgeting, risk and controls, and governance processes
Ability to strategically build and integrate different systems and operations and manage complex processes for stakeholders across different teams
Experience building best-in-class operating models balancing efficiency with consumer experience
US military experience gained through military service or as a military spouse/domestic partner
Must not require immigration support or visa sponsorship now or in the future

Benefits

Comp & perks

Remote or hybrid flexibility may be available for active-duty military spouses, consistent with applicable policy and business needs
Relocation assistance
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education assistance