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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business process execution and optimization, utilizing methodologies such as Agile, Six Sigma, and Lean to drive continuous improvement. Proven ability to lead teams, develop performance metrics, and manage operational risks within a regulated environment.
Highest-signal resume keywords
Business Process OptimizationTeam LeadershipAgile MethodologyPerformance Metrics DevelopmentOperational Risk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process ExecutionProcess Management MethodologiesPerformance Metrics AssessmentFinancial Business Case PlanningTechnology Platform Modernization
Soft Skills
Organizational AgilityPartnership DevelopmentCoachingPerformance Management
Tools & Technologies
Data AnalyticsReporting Tools
Industry Keywords
Regulated EnvironmentContinuous ImprovementRisk Management PracticesBusiness Process Owner
About the role
Key responsibilities & impact- Lead the development and operation of the Member Communications Air Traffic Control capability
- Coordinate processes, technology, business rules, priorities, and enterprise partnerships across member communications
- Lead a team focused on process ownership and improving business results
- Identify process gaps and opportunities, recommend solutions, and develop and monitor key process performance indicators
- Align with enterprise partners to define and prioritize the backlog
- Develop business cases, compete for funding, and ensure execution against business deliverables
- Define, develop, and evaluate performance metrics
- Use reporting, data, and analytics to measure process and project performance and inform key stakeholders
- Identify and resolve risk opportunities and influence business processes and controls
- Use Agile, Six Sigma, Lean, and Waterfall project execution methodologies
- Identify business process risks and ensure appropriate controls are captured, documented, sustained, and mitigated
- Build and oversee a team through recruiting, development, retention, coaching, performance management, and other managerial activities
- Stay current with emerging technologies and lead continuous process improvement efforts
- Ensure risks associated with business activities are identified, measured, monitored, and controlled according to risk and compliance policies and procedures
Requirements
What you’ll need- Bachelor's degree; OR 4 years of relevant education and/or experience
- 8 years of business process execution/knowledge/experience, consulting, and/or process engineering/optimization
- 3 years of direct team lead, supervisory, or management experience
- Experience leading and/or participating in programs/projects and business process owner/consultant efforts in a dynamic environment
- Extensive experience applying process management methodologies, standards, and policies within a regulated environment
- Knowledge of operational risk management practices
- Demonstrated organizational agility and ability to develop partnerships across a complex business landscape while utilizing Lean and continuous improvement methodologies
- Experience developing and assessing performance metrics to ensure efficient and effective processes
- Strong understanding of technology capabilities and how they enable and integrate with end-to-end business processes
- Experience designing and operationalizing a key business process from the ground up
- Experience launching and modernizing technology platforms
- Experience with financial business case planning, including defining benefits and deliverables
- Must not require immigration support now or in the future; USAA does not provide visa sponsorship
Benefits
Comp & perks- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education
- Remote or hybrid flexibility may be offered for active-duty military spouses, consistent with applicable policy and business needs
- Pay incentives may be available based on overall corporate and individual performance and at the discretion of the USAA Board of Directors