Director, Claims Operations – Property

USAA

. Manage and remain accountable for property claims operations member service teams .

Posted 10/1/2026full-timeTampa • Florida • United StatesLead💰 $143,320 - $257,970 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership in Property Claims Management, with a focus on operational risk management, regulatory compliance, and team development. Proven ability to drive change, analyze data for decision-making, and deliver exceptional member experiences.

Highest-signal resume keywords

Property Claims LeadershipOperational Risk ManagementXactimate Estimating PlatformTeam LeadershipRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingClaims InspectionQuality ReviewDamage Evaluation ProficiencyContractual Policy AnalysisData InterpretationChange ManagementClaims StrategiesClaims SolutionsLoss Control

Soft Skills

CoachingInspiring TeamsCross-Functional CollaborationProblem SolvingTalent Development

Industry Keywords

P&C ExperienceClaims OperationsMember ServiceFair Claims Settlement PracticesMulti-State Environment

About the role

Key responsibilities & impact

Manage and remain accountable for property claims operations member service teams
Lead execution of change management, claims strategies, leader development and technology adoption
Drive operational risk management, regulatory compliance training, policies and procedures across multiple teams
Select, develop, lead and hold managers accountable for serving members and providing appropriate claims solutions
Coach managers on claims handling, claims inspection, quality review and escalation response
Achieve assigned goals, objectives and scorecard deliverables
Plan, organize and control resources to deliver appropriate claims service
Ensure compliance with regulations, policies, procedures and fair claims settlement practices
Provide technical guidance, monitor claims reserves and extend settlement authority
Manage service, loss control and loss adjustment expense
Identify trends and develop action plans
Research and influence the financial impact for the business area
Inspire high-performance teams to deliver exceptional member experiences and results
Remove obstacles and lead and champion change
Ensure business risks are identified, measured, monitored and controlled according to risk and compliance policies and procedures

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
8 years of progressive customer service, operational, military or leadership experience, including a minimum 6 years of P&C experience with 4 years in claims
3 years of direct team lead or management experience
Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims accountabilities
Experience using, interpreting, solutioning and leading with data
4 years of Property Claims Leadership experience
Experience leading a team of 100 or more
Ability to perform critical review of property estimates, emphasizing damage evaluation proficiency for roof/exterior losses
Ability to analyze contractual policy provisions in a multi-state environment and provide appropriate guidance and settlement authority
Proficiency with the Xactimate estimating platform
Ability to effectively lead through strategic and organizational changes
Ability to inspire/motivate, develop employees, coach effectively and promote talent
Ability to work a flexible schedule, at times with extended hours, supporting operational claims teams
Must not require immigration support or visa sponsorship now or in the future, including H-1B, TN or STEM OPT Training Plans

Benefits

Comp & perks

Remote or hybrid flexibility may be offered for active-duty military spouses, consistent with policy and business needs
Relocation assistance
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Wellness programs
Career path planning
Continuing education assistance