Director, Digital Product Management

USAA

. Lead teams of Digital or Technology Product Managers responsible for product strategy, ideation, definition, development and performance .

Posted 9/22/2026full-timeSan Antonio • Texas • United StatesLead💰 $143,320 - $273,930 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Digital and Technology Product Management, with a strong focus on strategy development, team leadership, and data-driven decision making. Proven ability to optimize product portfolios and enhance user experiences through innovative solutions and effective stakeholder collaboration.

Highest-signal resume keywords

Digital Product ManagementAgile Product DevelopmentTeam LeadershipData-Driven Decision MakingProduct Strategy Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyUser ExperienceProcess EngineeringAnalyticsEmerging Technology PlatformsRoadmap DevelopmentJourney MappingCompetitive AnalysisLean Portfolio ManagementCustomer Communications Management

Soft Skills

Strategic ThinkingEffective CommunicationInfluencing StakeholdersPeople ManagementAdaptability

Tools & Technologies

AIAutomationAdvanced Analytics

Industry Keywords

Digital ProductsTechnology ProductsRisk ManagementCompliance PoliciesOperational Communications

About the role

Key responsibilities & impact

Lead teams of Digital or Technology Product Managers responsible for product strategy, ideation, definition, development and performance
Oversee highly complex or strategic initiatives requiring confidentiality and enterprise-level visibility
Collaborate with Business and Technology stakeholders to tackle complex problems and maximize the product portfolio
Oversee delivery of platform modernization for Operational Communications Enablement
Serve as the bridge between strategy and execution
Attract, select and develop a Digital or Technology Product Management team
Manage day-to-day team activities and resources for efficient delivery
Own end-to-end technology and digital product management activities for a product portfolio, product line, group, major market segment or vertical market
Set product strategies and lead development, analysis and alignment of product strategy and roadmaps
Apply product management expertise in state-of-the-art digital and technology domains
Improve business outcomes through strategic and innovative product and service solutions
Guide data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end-user experiences and drive KPIs/KRIs
Guide development of practices, tools and processes to collect data and member feedback, derive insights and inform product decisions
Lead teams in managing ambiguity and influencing stakeholders toward clarity, solutions and execution plans
Collaborate with senior leaders, product managers, developers, vendors, designers and other stakeholders on product strategies and launches
Ensure business risks are identified, measured, monitored and controlled in accordance with risk and compliance policies

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
8 years of Digital/Technology Product Management experience, including experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience
3 years of direct team lead or leading matrixed or cross-functional teams
Demonstrated ability to think strategically, communicate effectively, and leverage and influence leadership and cross-functional teams to develop and execute product strategy
Solid business acumen combined with strong technical and customer experience foundations
Knowledge of Technology/Digital products and/or emerging technology platforms, applications, data analysis and research techniques, and standards
Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment
Knowledge of digital and technology strategy and delivery related to Experience Design, Human Centered Design, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods
Ability to excel in a dynamic environment with shifting priorities and a high degree of independence
Demonstrated people management skills
Proven experience owning and optimizing a portfolio of digital and technology products, including investment prioritization, roadmap strategy, and delivery of measurable outcomes
Experience influencing executive-level stakeholders and driving alignment across business, technology, data, risk, and operations organizations
Strong understanding of modern product operating models, Agile product management practices, and data-driven decision making
Experience leveraging emerging technologies, including AI, automation, and advanced analytics
Prior experience with Customer Communications Management (CCM) and communications delivery
Must not require immigration support now or in the future; USAA does not provide visa sponsorship

Benefits

Comp & perks

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Remote or hybrid flexibility may be offered for active-duty military spouses, consistent with applicable policy and business needs