Director, Digital - Technical Product Management

USAA

. Lead the team focused on defining, recognizing, and serving members throughout their relationship with USAA .

Posted 10/2/2026full-timeUnited StatesLead💰 $143,320 - $273,930 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Digital and Technology Product Management, with a strong focus on strategy development, user experience, and data-driven decision-making. Proven ability to lead cross-functional teams and manage product portfolios to drive business outcomes and optimize user experiences.

Highest-signal resume keywords

Digital Product ManagementAgile Product DevelopmentTeam LeadershipStrategic PlanningUser Experience Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyData AnalysisProcess EngineeringInnovationCompetitive AnalysisJourney MappingLean Portfolio ManagementHuman Centered DesignEmerging Technology PlatformsAnalytics

Soft Skills

Effective CommunicationStrategic ThinkingPeople ManagementCollaborationAdaptability

Industry Keywords

Member ExperienceRisk ManagementComplianceTechnology InvestmentBusiness Acumen

About the role

Key responsibilities & impact

Lead the team focused on defining, recognizing, and serving members throughout their relationship with USAA
Establish the strategy and roadmap for Member Definition and Stages
Partner across business, technology, operations, data, risk, and compliance to turn vision into member and business outcomes
Oversee technology investment and prioritize funding
Build the business case for future investment
Attract, select, and develop a Digital or Technology Product Management team
Manage day-to-day team activities and resources for efficient, effective delivery
Own end-to-end technology and digital product management for a portfolio, product line, group, market segment, or vertical market
Set product strategies and oversee product strategy and roadmap development, analysis, and alignment
Apply product management expertise across digital and technology domains
Improve business outcomes through strategic and innovative digital and technology product and service solutions
Guide data-driven methodologies across channels, emerging technology, and mobility to optimize user experiences and drive KPIs/KRIs
Guide development of practices, tools, and processes to collect data and member feedback, derive insights, and inform product decisions
Lead teams through ambiguity to establish clarity, solutions, and execution plans
Collaborate with senior leaders, product managers, developers, vendors, designers, and stakeholders on product strategies and launches
Ensure business risks are identified, measured, monitored, and controlled according to risk and compliance policies

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
8 years Digital/Technology Product Management experience, including experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an advanced degree and 6 years of Digital/Technology Product Management experience in these areas
3 years of direct team lead or leading matrixed or cross-functional teams
Demonstrated ability to think strategically, communicate effectively, and leverage and influence leadership and cross-functional teams to develop and execute product strategy
Solid business acumen combined with strong technical and customer experience foundations
Knowledge of Technology/Digital products and/or emerging technology platforms, applications, data analysis and research techniques, and standards
Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment
Knowledge of digital and technology strategy and delivery related to Experience Design and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods
Ability to excel in a dynamic environment with shifting priorities and a high degree of independence
Demonstrated people management skills
US military experience gained through military service or as a military spouse/domestic partner
Must not require visa sponsorship or immigration support now or in the future

Benefits

Comp & perks

Flexible work environment with hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs
Relocation assistance is not available
Pay incentives may be available based on overall corporate and individual performance and at the discretion of the USAA Board of Directors
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education assistance