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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in program management methodologies, including Waterfall and Agile, with a strong focus on risk management and change management practices. Proven ability to lead cross-functional teams, manage complex strategic programs, and align execution with organizational goals.
Highest-signal resume keywords
Program ManagementRisk ManagementChange ManagementTeam LeadershipBudget Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program Management MethodologyWaterfall MethodologyAgile MethodologyRisk Management PoliciesBudget ReportingStrategic PlanningProgram Performance EvaluationChange Management MethodologyProject ManagementStakeholder Alignment
Soft Skills
LeadershipRelationship BuildingInfluenceCommunicationMentoring
Tools & Technologies
EPMO ProcessesChange Management ToolsProject Management SoftwareGovernance Requirements
Industry Keywords
P&C UnderwritingProduct DevelopmentCross-Functional TeamsStrategic ProgramsOperational Objectives
About the role
Key responsibilities & impact- Lead the Integrated Programs function within the Planning & Operations team supporting P&C Underwriting & Product Development
- Lead a dynamic portfolio of strategic programs and projects
- Bring together strategy, people, and execution across business areas
- Integrate interdependent work, align stakeholders, and accelerate outcomes
- Lead and manage resources for efficient and effective program or work effort management
- Mentor and direct program and/or project managers
- Assign program/project manager responsibilities
- Identify and resolve business plan and integration issues
- Align execution with corporate and line-of-business strategies, plans, programs, and initiatives
- Adhere to EPMO processes, procedures, controls, standards, tools, and templates
- Support cross-functional teams in developing and executing change plans using USAA's change methodology or industry best practices
- Develop and integrate multiple business programs and work efforts to achieve strategic goals and operational objectives
- Manage road maps for multi-million-dollar complex strategic programs
- Facilitate sequencing, prioritization, and scheduling
- Manage program scope, schedule, and budget
- Participate in work-effort closure and benefit/business-impact realization activities
- Consult with program executives and senior/functional-area management
- Recommend process improvements
- Monitor industry trends and best practices
- Identify benefits and define alternatives across programs and work efforts
- Build and manage a team through recruiting, development, retention, coaching, performance management, and managerial activities
- Adhere to governance requirements
- Drive adoption and sustainment of organizational changes
- Ensure risks are identified, measured, monitored, and controlled according to risk and compliance policies
Requirements
What you’ll need- Bachelor's degree; OR 4 years of relevant education and/or experience
- 8 years project and/or program management experience, including experience defining a new program and/or managing large scale projects
- 3 years of direct team lead or management experience
- Demonstrated experience using Waterfall or Agile methodologies to execute program strategies and deliver complex work efforts
- Advanced understanding and demonstrated application of risk management policies and procedures
- Comprehensive knowledge of program management methodology and techniques and program performance evaluation
- Proficient experience in USAA's change management methodology or similar industry change management methodology
- Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets
- Proven success leading teams through complex, strategic programs and initiatives across business areas, functions, and association-level dependencies
- Demonstrated ability to integrate work across teams and business areas, aligning priorities, dependencies, resources, and outcomes
- Track record of building and developing high-performing teams while leveraging diverse perspectives, experiences, and skills
- Ability to translate strategic complexity and ambiguity into integrated, executable plans
- Proactive, self-directed leadership style with demonstrated success leading teams and delivering results in fast-paced, dynamic environments with minimal direction
- Strong executive presence and experience partnering with executive leaders
- Strong influence and relationship-building skills
- Must not require immigration support or visa sponsorship now or in the future
Benefits
Comp & perks- Flexible work environment
- Relocation assistance is not available
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program
- Paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education assistance
- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors