Director, Strategic Account Relationship Manager – Claims Optimization

USAA

. Develop, manage, grow, and nurture relationships between USAA and external strategic suppliers .

Posted 11/11/2026full-timeUnited StatesLead💰 $127,310 - $243,340 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supplier relationship management, including governance and procurement, while effectively leading high-performing teams. Proficient in developing business plans, managing operational controls, and ensuring compliance with regulatory requirements.

Highest-signal resume keywords

Supplier Relationship ManagementPeople LeadershipData AnalysisProject ManagementVendor Oversight

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supplier GovernanceProcurementSupply Chain ManagementBusiness Plan DevelopmentOperational ControlsRisk ManagementContract Requirements KnowledgeVendor Technology StrategiesData Analysis AbilitiesProcess Improvement

Soft Skills

Relationship ManagementInfluencing DecisionsOral CommunicationWritten CommunicationPrioritization Skills

Industry Keywords

P&C Operational ExperienceThird-Party ContractingRegulatory ComplianceStrategic Account ManagementStakeholder Engagement

About the role

Key responsibilities & impact

Develop, manage, grow, and nurture relationships between USAA and external strategic suppliers
Oversee business requirements and controls for execution between USAA, suppliers, and internal affiliates
Support third-party contracting and risk management practices and processes
Ensure proper representation of USAA’s brand and value proposition in the external marketplace
Develop business plans with strategic account partners to deliver shared objectives and financial goals
Influence and direct relationship management team activities in partnership with internal business teams
Identify process improvement opportunities and develop functional policies, procedures, and guidelines
Oversee operational controls and strategic account risk and compliance adherence
Maintain knowledge of industry trends and partner strategic initiatives
Lead new account implementation and business development with partners
Support third-party relationship management and governance requirements
Ensure plans, operations, governance, and training meet regulatory obligations and policies
Define requirements and implement operational and technology development plans with suppliers
Build and oversee a team through recruiting, development, retention, coaching, performance management, and managerial activities
Ensure business risks are identified, measured, monitored, and controlled

Requirements

What you’ll need

Bachelor’s degree OR 4 years of related experience may be substituted in lieu of degree
8 years of experience in supplier relationship management, including supplier governance, procurement, and/or supply chain management
3 years of people leadership experience in building, managing and/or developing high performing teams
Subject matter expert knowledge and experience with applicable industry and products for the assigned functional area
Experience identifying and maintaining relationships with internal/external stakeholders and applying applicable regulatory requirements
Experience developing business plans
Expert data analysis abilities
Extensive relationship management skills and ability to influence decisions at all leadership levels
Exceptional oral and written communication skills
Demonstrated project management and prioritization skills
Travel may be required
P&C operational experience, contract requirements knowledge, and oversight of large third-party portfolios
Vendor/supplier oversight experience ensuring contract adherence and expected quality outcomes
Experience establishing and driving vendor technology strategies and efficiencies
US military experience through military service or a military spouse/domestic partner
Must not require visa sponsorship or immigration support

Benefits

Comp & perks

Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays
16 paid volunteer hours
Wellness programs
Career path planning
Continuing education assistance