Entry-Level Auto Claims Adjuster

USAA

. Apply appropriate coverage and handle simple liability, evaluate, and settle high-volume, low-complexity auto claims involving repairable vehicles.

Posted 10/6/2026full-timeTampa • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates foundational knowledge of Property and Casualty (P&C) insurance products and claims-handling procedures, with the ability to evaluate and settle auto claims effectively. Proficient in proactive problem solving and collaboration with business partners to ensure efficient claims resolution.

Highest-signal resume keywords

Insurance Adjuster LicenseAuto Claims HandlingCustomer Service ExperienceProblem SolvingRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims EvaluationDamage DocumentationNegotiationClaims SettlementAuto Physical Damage Knowledge

Soft Skills

Multi-taskingPrioritizationCollaborationCommunication

Tools & Technologies

Digital ToolsBusiness Applications

Certifications & Qualifications

High School DiplomaGeneral Equivalency Diploma

Industry Keywords

Property and Casualty InsuranceClaims Handling ProceduresRisk and Compliance PoliciesCatastrophe Response Operations

About the role

Key responsibilities & impact

Apply appropriate coverage and handle simple liability, evaluate, and settle high-volume, low-complexity auto claims involving repairable vehicles.
Resolve claims through proactive problem solving and decision making within authority guidelines and under direct supervision.
Document damage evaluation, investigation, negotiation, and settlement decisions.
Collaborate with external and internal business partners to facilitate claims resolution and set expectations.
Support members, business partners, and claimants through multiple communication channels and digital tools.
Acquire and apply foundational knowledge of P&C insurance products, services, policy contracts, coverages, and claims-handling procedures.
Apply basic knowledge of Auto Physical Damage.
Support workload surges and catastrophe response operations, including on-call dates and work outside normal hours.
Work various types of claims, including higher-complexity claims, and perform additional duties as assigned.
Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures.

Requirements

What you’ll need

High School Diploma or General Equivalency Diploma.
Up to 1 year of customer service experience or military experience.
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
Demonstrated ability to prioritize and multi-task, including navigating through multiple business applications.
Successful completion of a job-related assessment may be required.
Ability to support workload surges and catastrophe response operations, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
May be assigned CAT deployment travel with minimal notice during designated CATs.

Benefits

Comp & perks

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education assistance